Task Description: Provide L2/L3 support for SAP EWM (Inbound, Outbound, Internal Warehouse Processes).
- Monitor and resolve incidents, service requests, and problem tickets within defined SLAs.
- Perform root cause analysis and provide permanent fixes for recurring issues.
- Support RF scanning, warehouse task management, bin management, and resource management.
- Collaborate with business users, super users, and cross-functional SAP teams
- Handle master data issues related to storage bins, handling units, and packaging specifications.
- Perform configuration changes in EWM as per business requirements (minor enhancements).
- Support interfaces between SAP EWM and ERP/SAP S/4HANA or third-party systems (e.g., scanners, WMS,).
- Conduct system monitoring, batch job monitoring,
and performance tuning for warehouse operations.
- Assist in testing (UT, SIT, UAT) and support cutover/go-live activities.
- Prepare functional specifications (FS) for enhancements and change requests.
- Provide user training and documentation for current functionalities.
- Ensure compliance with ITIL processes (Incident, Change, Problem Management).
Required Skills & Experience:
- 5+ years of SAP EWM experience in support and minor enhancements.
- Strong understanding of EWM business processes
Work Result: SAP Logistics
Skill Area: COTS
Preferred candidate profile
📌 Sap Ewm Consultant (Chennai)
🏢 Terrabit Consultancy Services
📍 Chennai
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