About 20 Downtown

20 Downtown is a premium heritage banquet in Churchgate, hosting weddings, corporate events and private celebrations. We’re known for our elegant architecture, warm hospitality and thoughtfully managed event experiences, from the first enquiry to the last guest leaving happy.

As we grow, we’re strengthening our sales and client servicing team to give every client a explicit point of contact and a consistently excellent experience.

Role Description

We’re looking for a proactive Sales & Client Servicing Associate to own the sales process and client relationship end to end.

You will manage enquiries, conduct venue walkthroughs, prepare proposals, negotiate within approved guidelines and drive bookings. You will also build corporate business through outbound outreach, stay closely involved with clients through their event and coordinate with the Banquet

Manager to ensure a smooth handover and execution.

This is a hands-on, revenue-generating role for someone who enjoys client conversations, follows through consistently and takes responsibility for outcomes.

What You’ll Do

Manage enquiries and follow-ups. Be the first point of contact across calls, email, WhatsApp,

the website and social media. Understand client requirements, qualify leads and maintain organised follow-ups so no enquiry is missed.

Conduct venue walkthroughs and coordinate tastings. Present the venue, packages and possibilities clearly. Set realistic expectations about what the venue can deliver and coordinate food tastings when required.

Prepare proposals and handle negotiations. Use approved packages, rate cards and discount guidelines to share accurate proposals. Clearly explain inclusions,



exclusions, timelines and terms.

Build corporate business. Identify and approach companies, offices, agencies and institutions in

Churchgate and South Mumbai. Pitch the venue for meetings, workshops, town halls, team meals and networking events, and build relationships that lead to repeat business.

Own conversions and booking closure. Move enquiries through the sales funnel with structured follow-ups. Secure confirmations, contracts and advances according to the agreed process, with all requirements clearly documented.

Manage the client relationship through the event. Remain the client’s primary contact, manage changes and queries, and provide a complete handover to the Banquet Manager. Be available on event days as the client liaison while the operations team leads on-ground delivery.

Maintain reporting and improve the process. Keep lead records, pipeline updates, conversions and reasons for lost business current. Flag recurring objections or service gaps and help improve sales processes and client communication.

Skills and Requirements

- 2–5 years of experience in sales, client servicing, hospitality or events
- Strong verbal and written communication skills
- Confidence in client-facing conversations, outbound outreach and negotiations
- Consistent follow-through and the ability to manage several enquiries at different stages
- Strong organisation, attention to detail and sound judgment
- Ability to work independently and take ownership of outcomes
- Working proficiency in Excel or Google Sheets
- Willingness to work weekends and extended hours when event schedules require it

Apply

Please email your CV to [email protected].

📌 Sales & Client Service Associate (Mumbai)
🏢 20 Downtown
📍 Mumbai