OYO is a global platform that aims to empower entrepreneurs and small businesses with hotels and homes by providing full-stack technology products and services that aims to increase revenue and ease operations; bringing easy-to-book, affordable, and trusted accommodation to customers around the world. OYO offers 40 integrated products and solutions to patrons who operate over 157K hotel and home storefronts in more than 35 countries including India, Europe, and SEA. OYO operates a unique business model that helps its patrons transform fragmented, unbranded and underutilized hospitality assets into branded, digitally-enabled storefronts with higher revenue generation potential and provides its customers with access to a broad range of high-quality storefronts at compelling price points.
Website Link
Location https://www.oyorooms.com/
Multiple
Role Type
Field Role (involves daily travel), Mon-Sat
What will you be doing
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Manage assigned portfolio of owners in the hub and prevent churn by solving partner issues proactively
Generate revenue by ensuring availability of sellable rooms and driving occupancy through booking conversions
Ensure cluster performance of customer & guest experience metrics,
especially focusing on bottom properties in the cluster
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Ensure collection of accounts receivable/outstanding amount from portfolio clients
Resolve issues arising between property owners, customers & internal stakeholders
Share regular feedback on market conditions, trends, competition, pricing and other factors influencing on ground business
Key Performance
Indicators
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Ensuring occupancy (URNs) month on month
Pay at Hotel (PAH) realization
Ensuring daily availability of Sellable rooms (DSRN)
Cx / Gx metrics
Required Skills
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Networking ability
Soft Skills (ERP/APP usage, Excel, Email writing)
Positive negotiation skills
Analytical ability
Who are we looking for
2 to 7 years of experience
Relevant experience in operations handling, key accounts handling
Experience in the hospitality and/or travel industry would be an added advantage
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Role: Operations Manager,
Industry Type: Travel & Tourism,
Department: Customer Success, Service & Operations,
Employment Type: Full Time, Permanent
Role Category: Operations
Education
UG: Any Graduate
Key Skills
PNL ManagementRevenue Management
📌 Revenue Lead (Ludhiana)
🏢 OYO
📍 Ludhiana
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