KEY RESPONSIBILITIES

A.

Customer

Service

- Welcome customers politely and attend to them promptly.

- Understand customer requirements and provide appropriate product suggestions.

- Explain product details, prices, offers and availability to customers.

- Handle customer queries and complaints professionally.

- Maintain good communication and a friendly attitude towards customers.

B. Sales and Billing

- Handle daily sales activities and achieve assigned sales targets.

- Prepare customer bills accurately using the POS billing system.

- Collect cash and digital payments and ensure accuracy in transactions.

- Issue bills to customers for every purchase.

- Ensure proper cash handling and submit daily collections to the authorised person.

C.

Product

Display and Stock Management

- Arrange food products neatly and attractively.

- Ensure proper labelling and display of product prices.

- Check product quality, freshness and expiry dates regularly.

- Monitor stock availability and report shortages to the supervisor.

- Follow FIFO (First In, First Out) procedures.

- Inform the supervisor about damaged, expired or slow-moving products.

- Avoid unnecessary wastage and product damage.

D. Cleanliness and Hygiene

- Maintain cleanliness and hygiene in the sales area.

- Keep shelves, counters, display units and surrounding areas clean.

- Follow food safety and personal hygiene standards.

- Wear the prescribed uniform and maintain a neat appearance.

E.

Daily

Operations

- Follow opening and closing procedures of the outlet.





- Ensure all products are properly arranged before starting sales.

- Coordinate with kitchen, store and other departments for product availability.

- Maintain proper records as instructed by the supervisor.

- Follow company policies, rules and management instructions.

1. QUALIFICATIONS AND SKILLS

- Minimum SSLC qualification preferred.

- Previous experience in retail sales or food outlets is an advantage.

- Valuable communication and customer-handling skills.

- Basic knowledge of billing and cash handling.

- Ability to work in a team.

- Honest, responsible and customer-oriented attitude.

- Basic knowledge of Malayalam; Hindi and English communication is an advantage.

1. PERSONAL ATTRIBUTES

- Punctuality and discipline.

- Positive attitude and willingness to learn.

- Good interpersonal skills.

- Responsibility and accountability.

- Ability to work under pressure during busy hours.

- Commitment to customer satisfaction.

1. PERFORMANCE INDICATORS (KPI)

Performance will be evaluated based on:

- Customer satisfaction and feedback.

- Sales performance and achievement of targets.

- Billing accuracy and cash handling.

- Product knowledge and customer interaction.

- Stock management and reduction of wastage.

- Cleanliness and hygiene standards.

- Attendance, punctuality and discipline.

- Compliance with company policies and procedures.

Pay: ₹15,000.00 - ₹18,000.00 per month

Benefits

- Flexible schedule

- Food provided

- Paid time off

- Provident Fund

Work Location: In person

📌 Retail Sales Assistant (Alappuzha)
🏢 Avees River Gardens, Pulinkunnoo, Alappuzha, Mob. 8594054590
📍 Alappuzha