Core Responsibilities

- Booking &
- Inventory Management:

Oversee individual and group reservations across multiple channels (phone, email, online travel agencies, and booking engines) using a Property Management System (PMS).

- Revenue &

- Rate Optimization:

Work closely with the revenue management team to update rate plans, manage dynamic pricing, and maximize room occupancy and Average Daily Rate (ADR).

- Team Leadership: Supervise, train, and schedule reservation agents, monitoring daily performance and conversion rates.

- Cross-Department Coordination: Liaise with front office, housekeeping, and sales teams to communicate VIP arrivals, group blocks, special requests, and room inventory needs.

- Guest Relations &

- Resolution:

Handle escalated customer inquiries, cancellations, no-shows, billing discrepancies, and corporate or travel agent contracts.

- Reporting: Prepare daily, weekly, and monthly forecasting, pickup, and occupancy reports.





Key Skills &

- Requirements

- Technical Proficiency: Experience with hotel systems such as Opera PMS, Opera ORS, channel managers, and CRM software.

- Analytical &
- Commercial Acumen:

Understanding of yield management, forecasting, and data analysis.

- Communication &

- Soft Skills:

Robust written and verbal communication skills, problem-solving abilities, and patience under pressure.

- Education &

- Experience:

Typically requires a degree or diploma in Hospitality Management, Tourism, or a related field, alongside 2–5 years of experience in reservations or front office operations.

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits

- Flexible schedule

- Food provided

- Paid time off

- Provident Fund

Work Location: In person

📌 Reservation Manager (Shimla)
🏢 Ras Resort
📍 Shimla