Company Description MyShubhLife, now transitioning to its new identity GROx, is a wholly owned subsidiary of UGRO Capital focused on technology-led embedded finance. Since 2016, the organization has expanded affordable credit access for underserved market segments across India through a robust end-to-end financial services platform. By partnering with leading companies, it supports the capital needs of millions of MSMEs, leveraging an end-to-end API model and proprietary data-driven underwriting.

The company is committed to closing the MSME credit gap and shaping the future of embedded finance through innovation and fast, scalable integrations. As GROx, the team continues to build solutions that make credit more inclusive and efficient.

Role Description The Reconciliation Operational Specialist is a full-time, in office role based in Bengaluru. This role is responsible for performing daily financial reconciliations between internal systems, partner platforms, payment gateways, and bank statements to ensure accuracy and resolve discrepancies promptly. The specialist will monitor transaction flows, investigate variances, coordinate with internal teams and external partners, and maintain up-to-date reconciliation reports and dashboards.

Responsibilities include documenting reconciliation processes, supporting audit and compliance requirements, and contributing to the refinement of operational workflows for greater efficiency and risk control. The role also involves collaborating with sales, operations, and technology teams to improve data integrity, enhance customer experience, and support new product or partner integrations.

Summary:

The Reconciliation Operations specialist ensures financial accuracy between our Loan Management System (LMS), payment gateways, banking partners, and the general ledger. This role is critical for identifying cash variances, resolving booking discrepancies, and ensuring seamless funds flow across the lending lifecycle (disbursals, collections, and refunds).

Key Responsibilities

Daily Reconciliation

- Three-Way Matching:



Execute automated and manual 3-way reconciliation between Bank Statements, Payment Gateway (PG) logs, and the internal LMS.
- Lending Lifecycle Recon: Reconcile daily loan disbursements, customer repayments (ACH, NACH, Cards, UPI), processing fees, and partner bank settlements.

Exception & Variance Management

- Break Resolution: Investigate, track, and resolve daily reconciliation breaks, unallocated cash receipts, and settlement delays.
- Chargebacks & Refunds: Manage the operations for loan cancellation refunds, overpayment rollbacks, and payment gateway chargeback disputes.
- Stakeholder Coordination: Collaborate with Risk, Customer Support, and Engineering teams to trace missing transactions or fix systematic mapping errors.

System & Process Improvement

- LMS Integration Optimization: Work closely with Product and Engineering to automate manual recon steps within the LMS (e.g., Mambu, Pennant, FinnOne, or proprietary tools).
- Audit & Compliance: Maintain audit-ready reconciliation logs, ensuring adherence to financial regulations

Required Skills & Qualifications

Core Experience

- FinTech/Lending Background: 3+ years of experience in financial operations, core reconciliation, or settlement within a FinTech, Neobank, or Digital Lending platform.
- LMS Familiarity: Hands-on experience working with a Loan Management System (understanding loan sub-ledgers, principal/interest allocations, and amortization schedules).
- Payment Rails Expertise: Strong understanding of local and international payment rails (e.g., ACH, FedNow, UPI, NACH, SWIFT) and PG settlements (Stripe, Razorpay, Adyen, etc.).

Technical Skills

- Data Proficiency: Advanced Excel (VLOOKUP, Pivot Tables, Power Query) is mandatory.
- Database Queries: Intermediate to advanced SQL knowledge to extract and query transaction data from relational databases.
- BI Tools: Familiarity with data visualization tools like Tableau, PowerBI, or Looker is a plus.

Soft Skills

- High attention to detail with an analytical, problem-solving mindset.
- Strong communication skills to articulate technical transaction issues to non-finance teams.

📌 Reconciliation Operational Specialist (Bengaluru)
🏢 MyShubhLife
📍 Bengaluru