Job Purpose To manage the hospital reception and OPD operations efficiently by providing excellent patient assistance, appointment scheduling, registration, billing coordination, and smooth patient flow.

Key Roles & Responsibilities

- Patient Registration: Register new and existing patients and maintain accurate patient records.
- Appointment Management: Schedule, confirm, and reschedule OPD appointments.
- Patient Assistance: Guide patients and attendants regarding doctors, departments, consultation rooms, and hospital facilities.
- OPD Coordination: Coordinate with doctors, nursing staff, and other departments for smooth patient flow.
- Billing & Payments: Coordinate OPD consultation billing and payment collection as per hospital policy.
- Telephone Handling: Attend incoming calls and provide accurate information to patients.
- Documentation: Maintain OPD registers, patient files, and daily records.
- Waiting Time Management: Monitor patient waiting time and coordinate to minimize delays.
- Complaint Handling: Handle patient queries politely and escalate complaints to the concerned authority.
- Discharge & Follow-up Coordination:



Assist patients with follow-up appointments and related OPD instructions.

Required Qualifications

- Minimum 12th Pass / Graduate.
- Diploma or certification in Hospital Administration is preferred.
- Basic computer knowledge (MS Office, HIS/HMS software).
- Good communication skills in English, Hindi and Punjabi.

Required Skills

- Good interpersonal and communication skills.
- Patient handling and customer service.
- Time management and multitasking.
- Skilled behaviour and positive attitude.
- Ability to work under pressure.
- Basic billing and computer operating skills.

Experience

- 1–2 years of experience in hospital reception / OPD is preferred.

Key Performance Indicators (KPIs)

- Accuracy of patient registration.
- Patient satisfaction and feedback.
- OPD appointment management.
- Minimum patient waiting time.
- Accuracy of billing and documentation.
- Professional behaviour and coordination.

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Receiptionist (Jalandhar)
🏢 BBC Heart care (Pruthi Hospital)
📍 Jalandhar