Hitachi systems India looking for Sr. Executive Quality Assurance & Process Excellence

Role & responsibilities

Key Responsibilities

- Support implementation, maintenance and audit readiness for applicable standards and accreditations, including ISO 9001, ISO/IEC 27001, ISO/IEC 20000-1, SOC 2 Type II and CMMI L3/L5; maintain documentation, control evidence and trackers.
- Plan and conduct internal audits, process-compliance reviews and risk-based QA reviews; verify objective evidence, identify non-conformities and ensure effective closure of findings and corrective and preventive actions (CAPA).
- Govern estimation, requirements analysis, system development, verification, validation, testing, change control, customer acceptance, delivery quality and project/service closure.
- Monitor customer experience, contractual requirements, SLAs and service-quality touchpoints; report quality status, incidents, MTBF, MTTR, recurring issues and corrective actions.
- Conduct operational, project and security risk assessments using NIST, CIS and ISO controls, and recommend treatment through acceptance, transfer, avoidance or mitigation.




- Lead or support incident and recurring-issue analysis using root-cause analysis and 5-Why techniques; drive corrective, preventive and continual-improvement actions.
- Track project/service profitability, cost of rework, quality KPIs, audit status, risks and trends through concise dashboards and management reports.
- Identify process gaps, duplication, control weaknesses and automation opportunities; coordinate stakeholders, audits, Kaizen initiatives and sustained improvement.

Skills & Competencies Expert: Delivery lifecycle, quality governance and risk management.

Advanced: Security assessments and audit/compliance reviews.

Proficient: Project/service profitability, quality metrics, RCA, CAPA and process improvement.

Strong analytical, communication, reporting and stakeholder-management skills, with working knowledge of MS Office.

Qualification

Engineering degree or graduation in Computer Science, Information Technology or a related discipline.

Preferred candidate profile - immediate joiner

Perks and perks - as per company norms

📌 QA Analyst - ISO AUDIt (Gurugram)
🏢 Hitachi Systems
📍 Gurugram