Hiring for Raptor CX — via Flexiple, the recruiting partner on this role.

About Company

Raptor CX is a consulting and services firm helping enterprises modernise customer engagement through contact-centre strategy, solution architecture, implementation and continuous optimisation. Its work spans enterprise SaaS, CCaaS and AI-enabled customer-experience transformation for global clients.

Job Roles & Responsibilities

- Plan and lead SaaS customer-delivery projects from scope and milestones through execution, risk management, stakeholder updates and closure.
- Coordinate client, product, technical and implementation teams while owning dependencies, decisions and next actions.
- Communicate fluently in Italian or German in spoken and written project settings, including status reporting and issue resolution.
- Manage delivery quality, timelines and escalations across distributed remote teams and global stakeholders.

Ideal Candidate Profile

- At least three years of project-management experience delivering SaaS projects.
- Full spoken and written fluency in either Italian or German for skilled client communication.




- Based in India and comfortable managing remote, distributed delivery teams.
- Salesforce, Genesys, NICE, Avaya, Five9 or other CCaaS experience is preferred; general SaaS project delivery remains eligible.
- Evidence of owning plans, stakeholder governance, delivery risks and measurable outcomes.

Hiring Process

- Internal HM Review covers eligibility, language evidence, relevant delivery depth and India-based remote-work fit.
- The Flexiple Interview focuses on client communication, structured problem-solving, personal ownership and concrete delivery outcomes.
- Profile shortlisting by client.

What We Offer

- A remote India-based opportunity working on international SaaS and customer-experience programmes.
- Exposure to enterprise clients, cross-functional implementation teams and AI-enabled CX transformation.
- Scope to deepen CCaaS expertise while owning visible client and delivery outcomes.

Originally posted on: 17 Sept 2026

📌 Project Manager (Italian) (India)
🏢 Flexiple
📍 India