– Client Services Associate (Client Facing)

Role Overview

We are looking for customer-focused professionals with excellent communication skills and prior client-facing experience to join our Voice Operations team. The role involves interacting with clients, addressing queries, providing accurate information, and ensuring a positive client experience through effective verbal communication.

Key Responsibilities

- Handle inbound and/or outbound client interactions through voice channels.
- Understand client requirements, respond to queries, and provide appropriate resolutions.
- Deliver a professional, courteous, and customer-centric experience.
- Manage client concerns effectively while maintaining quality and service standards.
- Demonstrate solid listening, problem-solving, and communication skills.
- Maintain accuracy, ownership, and professionalism during client interactions.

Eligibility & Requirements
- Minimum 2+ years of relevant work experience.
- Graduation is mandatory (candidates must be graduates)
- Prior client-facing experience is mandatory.
- Excellent verbal communication skills in English.
- Strong interpersonal skills, active listening, and problem-solving abilities.
- Customer-oriented mindset with the ability to handle challenging conversations.
- Comfortable working in a voice-based operational environment.

What We Evaluate

- Communication clarity, fluency, and confidence.
- Client-handling and customer service experience.
- Listening skills and ability to understand client requirements.
- Problem-solving and situational judgment.
- Professionalism, attitude, and customer orientation.





QualificationsJob Description – Client Services Associate (Client Facing)

Role Overview

We are looking for customer-focused professionals with excellent communication skills and prior client-facing experience to join our Voice Operations team. The role involves interacting with clients, addressing queries, providing accurate information, and ensuring a positive client experience through effective verbal communication.

Key Responsibilities

- Handle inbound and/or outbound client interactions through voice channels.
- Understand client requirements, respond to queries, and provide appropriate resolutions.
- Deliver a professional, courteous, and customer-centric experience.
- Manage client concerns effectively while maintaining quality and service standards.
- Demonstrate strong listening, problem-solving, and communication skills.
- Maintain accuracy, ownership, and professionalism during client interactions.

Eligibility & Requirements
- Minimum 2+ years of relevant work experience.
- Graduation is mandatory (candidates must be graduates)
- Prior client-facing experience is mandatory.
- Excellent verbal communication skills in English.
- Strong interpersonal skills, active listening, and problem-solving abilities.
- Customer-oriented mindset with the ability to handle challenging conversations.
- Comfortable working in a voice-based operational environment.

What We Evaluate

- Communication clarity, fluency, and confidence.
- Client-handling and customer service experience.
- Listening skills and ability to understand client requirements.
- Problem-solving and situational judgment.
- Professionalism, attitude, and customer orientation.

📌 Payroll Specialist (Pune)
🏢 ADP
📍 Pune