Duties & Responsibilities

- Welcome patients and attendants, guide them through registration, admission, consultations, diagnostics, and discharge processes.
- Listen to, record, and resolve patient complaints or service concerns calmly and professionally, escalating critical or sensitive issues to management
- Liaise between doctors, nurses, billing, pharmacy, insurance/TPA desks, and housekeeping to speed up requests and explicit bottlenecks
- Liaise between doctors, nurses, billing, pharmacy, insurance/TPA desks, and housekeeping to speed up requests and clear bottlenecks
- Collect patient feedback via surveys, forms, or digital tools to track satisfaction metrics and spot areas for service improvement.

Qualification Master of Social Work (MSW), Master of Hospital Administration (MHA), Master of Business Administration (MBA) in Healthcare/Health Management, or a Bachelor’s in Healthcare Administration

Experience:1-2 year

Pay: ₹20,000.00 - ₹28,000.00 per month

Work Location: In person

📌 Patient Relation Officer (Kochi)
🏢 Medical Trust Hospital
📍 Kochi