Skill required: Order to Cash - Cash Application Process

Designation: Order to Cash Operations Analyst

Qualifications:BCom

Years of Experience:3 to 5 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do? • The Collections SME serves as a functional expert for collections processes, providing guidance, process support, and issue resolution to the collections team. The SME ensures adherence to collection strategies, drives process improvements, supports stakeholder management, and helps achieve cash collection and aging targets while maintaining high customer satisfaction.

- Act as the primary point of contact for complex collections queries and escalations.
- Provide process expertise and support to Collection Analysts and Team Members.
- Monitor aging reports, collection performance, and account statuses to identify risks and opportunities.
- Analyze collection trends and recommend actions to improve recovery rates and reduce overdue balances.
- Liaise with customers, sales teams.
- Strong understanding of collection lifecycle, dispute management, cash application, and credit concepts.
- Experience with ERP systems such as SAP, Oracle, Dynamics, or similar platforms.
- Advanced knowledge of Microsoft Excel and reporting tools.
- Excellent communication, analytical, and stakeholder management skills.





What are we looking for? • Subject Matter Expertise in Collections • Problem Solving and Decision Making • Process Improvement • Stakeholder Management • Leadership and Coaching • Data Analysis and Reporting

- Risk AssessmentReduction in overdue receivables • Achievement of collection targets • DSO (Days Sales Outstanding) improvement • Dispute resolution turnaround time • Process compliance and audit scores
- Team productivity and knowledge-sharing effectiveness • Customer and stakeholder satisfaction • Optimizing working capital providing real time visibility and end to end management of revenue and cash flow and streamlining billing processes This team over looks the entire processes that starts from customers inquiry sales order to delivery and invoicing The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers The role requires a good understanding of cash applications the process of applying unapplied cash reconciliation of suspense account in cash application and process them from payment receipt.

Roles and Responsibilities: • In this role you are required to do analysis and solving of lower-complexity problems.

- Your day to day interaction is with peers within Accenture before updating supervisors.
- In this role you may have limited exposure with clients and or Accenture management.
- You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments.
- The decisions you make impact your own work and may impact the work of others.




- You will be an individual contributor as a part of a team, with a focused scope of work.
- Please note that this role may require you to work in rotational shiftsBComAbout Accenture

Accenture is a leading global skilled services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships.

We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com

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📌 Order to Cash Operations Analyst (Chennai)
🏢 Accenture
📍 Chennai