Noatum Maritime Services operates as local agents in ports, acting as the eyes and ears on the ground in over 857 ports across 128 countries. Offering a broad range of Port Services, Commercial Liner Services, Ship Services, and Specialized Services, Noatum Maritime Services supports clients by connecting the dots through their value chain from load port to discharge port.

Our clients include Cargo Owners, Traders, Miners, Oil Majors, Ship Owners, Ship Operators, and Ship Managers, handling a wide array of goods and vessel types such as containers, dry bulk, breakbulk, project cargo, crude oil, refined products, natural gas, and passengers.

Noatum Maritime Services differentiates itself through deep domain knowledge, strong local relationships, understanding of local nuances and risk, and the ability to leverage the broader ecosystem of Noatum to deliver value added solutions to clients.

About the Role – Operations Supervisor The Operations Supervisor is responsible for leading and supervising a team of Executives, while acting as a key liaison between Clients and Performing Offices to ensure seamless delivery of Hub services. The role ensures that all operational activities meet agreed service levels, quality standards, and client expectations.

KEY RESPONSIBILITIES

- Ensure timely response to all service requests received from Principals, in line with agreed KPIs and service standards.
- Ensure receipt of Proforma Disbursement Accounts (PDAs) from Performing Offices and dispatch them to Principals promptly and accurately.
- Monitor the team’s adherence to KPIs relating to PDAs, close estimates, and vessel attendance reports, ensuring consistent performance.




- Oversee accurate and complete updates of operational data in the Hub application by the team.
- Identify operational issues arising during daily activities and escalate them proactively to Line Managers as required.
- Liaise with Principals and Performing Offices, addressing queries promptly to ensure smooth operations and positive stakeholder experience.
- Verify and confirm the list of services delivered by Performing Offices for accuracy and completeness.
- Handle urgent requests from Principals, ensuring Performing Offices are alerted immediately, and Line Managers are kept informed.
- Conduct regular team meetings to communicate updates, discuss challenges, address process gaps, and propose solutions to avoid recurring issues.
- Support team members in training activities, ensuring the team is equipped with the necessary skills and updated knowledge.
- Prepare team schedules/rota and enhance team efficiency by providing operational and administrative support.
- Prepare operational reports as required by Line Managers for review and decision making.
- Assist in resolving Disbursement Account (DA) queries, ensuring timely and accurate responses.
- Provide support in debt collection activities, ensuring timely follow up and coordination.




- Demonstrate excellent attention to detail and accuracy in all operational tasks.
- Maintain an ability to work under pressure, handle time sensitive tasks, and meet tight deadlines.
- Apply strong analytical and problem-solving skills to improve workflows and resolve operational challenges.

Educational and Technical Qualifications:

- Minimum bachelor’s degree.
- Proficient in Microsoft Office.
- Able to work independently.
- Positive working knowledge of Port Agency and Crewing Managers.

Years of Experience:

- Min. 08 Years Shipping Agency (Hub) Port Agency operations / Crewing Managers / Ship Management / Cruise Industry.

Technical Competencies required for the role:

- Shipping Agency Operations: Manages vessel and port operations efficiently.
- Port & Regulatory Compliance: Ensures adherence to port, customs, and maritime regulations.
- Operational Coordination: Coordinates effectively with clients, port agents, and internal teams.
- Documentation Management: Maintains accurate operational and shipping documentation.
- Planning & Resource Management: Prioritizes tasks and optimizes resource utilization.
- Stakeholder Management: Builds and maintains strong business relationships.
- System Proficiency: Utilizes MS Office and operational systems effectively.
- Problem Solving: Resolves operational issues promptly and effectively.

At Noatum Maritime Services, we ensure equality and non-discrimination on the basis of sex, race, religion, disability, age, and sexual orientation in our recruitment processes. Our goal is to make the most of people’s abilities in all their diversity, avoiding any form of discrimination.

📌 Operations Supervisor (Mumbai)
🏢 Noatum Maritime Services
📍 Mumbai