Responsibilities

1. Manage day-to-day operations of service apartments and restaurants, ensuring smooth functioning, operational efficiency, and compliance with company policies and standards.
2. Ensure excellent guest services, handle customer queries, complaints and feedback, and maintain high standards of hospitality and customer satisfaction.

3.Supervise, guide and coordinate with hotel, housekeeping, front office, kitchen, restaurant and maintenance teams. Monitor staff attendance, performance and discipline. 4.Monitor daily revenue, expenses, operational budgets, food costs, inventory and wastage. Ensure effective cost control and optimum utilization of resources.

5.Maintain cleanliness, hygiene, safety and service quality across all apartments and restaurant facilities. Ensure timely maintenance and proper upkeep of the property and equipment.

6.Prepare and review daily, weekly and monthly operational reports and other MIS reports. Ensure timely submission to Head Office.

📌 Operations Manager (Sambhajinagar)
🏢 Tokyo Ryokan
📍 Sambhajinagar