Role & responsibilities

1. Outlet Operations

- Ensure outlets open on time and follow SOPs.
- Monitor cleanliness, product display, and service quality.
- Track daily sales, footfall, and customer feedback.
- Ensure consistent preparation of tea, snacks, and beverages.

2. Inventory & Supply Chain

- Maintain optimal stock levels for raw materials and packaging.
- Coordinate with suppliers for timely replenishment.
- Prevent wastage and maintain accurate stock records.

3. Staff Coordination

- Ensure staff attendance, discipline, grooming, and shift planning.
- Provide basic training on hygiene, customer service, and POS usage.
- Resolve staff issues and escalate critical matters.

4. Customer Experience

- Ensure fast service and polite customer interaction.
- Handle customer complaints and implement corrective actions.




- Maintain high ratings on Swiggy/Zomato.

5. Sales & Reporting

- Track daily/weekly sales and prepare performance reports.
- Identify slowmoving items and suggest improvements.
- Support local marketing and promotional activities.

. Field Visits

- Conduct regular visits to outlets and fleet parking locations.

Preferred candidate profile

- Graduate or diploma holder; field experience preferred.
- 3-7 years experience in retail/QSR/FMCG/mobility operations.
- Robust communication and customer handling skills.
- Ability to manage field operations independently.
- Basic Excel and POS knowledge.
- Twowheeler with valid license preferred.

Perks and benefits

📌 Operations Manager (Chennai)
🏢 Promptengineering Consultant
📍 Chennai