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NSEG India Pvt. Ltd. has been delivering reliable outsourcing and business support solutions since 2013. With a strong presence in Ahmedabad and a growing team, we are expanding into international healthcare operations, offering opportunities to work with Australian healthcare providers in client coordination, healthcare sales and appointment management.

Job Title: Operations Executive

Job Location: Ahmedabad

Job Type: Full-Time

Job Timings: 04:00 AM to 01:00 PM

About Role

We are looking for motivated, compassionate and customer-focused Healthcare Sales & Client Intake Coordinator with a healthcare background who is comfortable speaking with people over the phone.

Your main responsibility will be to speak with families who contact the company for healthcare services, understand their requirements and help them book appointments with the right therapists.

This is a combination of healthcare sales, customer handling and appointment booking.

You will not have to do aggressive sales. The focus is on understanding people's needs, explaining the services and helping them choose the right support.

The company will provide training about Australian healthcare services and the NDIS system.

Job Responsibilities

- Handle New Enquiries: Contact new customers within 5 minutes of receiving an enquiry.
- Understand Customer Needs: Speak with patients, parents and families to understand their requirements and suggest suitable healthcare services.
- Explain Services & Book Appointments: Explain the company's services and NDIS funding, answer queries and book appointments with the right therapists.
- Follow Up with Leads: Follow up with interested and pending customers through calls, emails and messages to confirm appointments.
- CRM Management: Update customer details, call records, follow-ups and lead status in the CRM.




- Appointment Coordination: Coordinate with customers and therapists to schedule and confirm appointments.
- Process Improvement: Manage follow-up reminders and suggest ways to improve the calling and booking process.
- Marketing Support: Support the marketing team, track enquiries and bookings, and work towards monthly targets.

Candidate Requirements

- Educational background in healthcare, allied health, occupational therapy, psychology, speech therapy, nursing or a related field.
- Positive spoken and written English communication skills.
- Confident in speaking over the phone with good listening and interpersonal skills.
- Patient, polite and comfortable interacting with patients and their families.
- Good organisational and time-management skills.
- Ability to handle multiple enquiries and regular follow-ups.
- Basic computer knowledge and willingness to learn CRM software.
- Experience in sales, telecalling, customer handling or appointment booking will be an added advantage.
- Knowledge of CRM tools like GoHighLevel, HubSpot or Zoho will be preferred.
- Basic marketing knowledge and experience working with Australian, UK or US clients will be an added advantage.

Salary and Benefits

- Fixed monthly salary plus performance-based incentives.
- Training on Australian healthcare services, NDIS and CRM software.
- Proper guidance and support to help you learn the role.
- Opportunity to work with an Australian company and international clients.
- Professional office environment.
- Career growth in sales, marketing and team management.
- Opportunity to work in the healthcare sector and help people.
- Accident Insurance
- Alternate Saturdays Off & Alternate Saturdays half day working

Join NSEG Private Limited and be a part of our dynamic team, contributing to the growth and success of our company. For any query email us at [email protected]

📌 Operations Executive (Ahmedabad)
🏢 NSEG
📍 Ahmedabad