We are seeking a dynamic, results-driven, and experienced Operations Manager to lead the daily operations of our premium resort in Wayanad. In this role, you will be the central pillar of the property, coordinating across all departments—including Front Office, Housekeeping, Food & Beverage, Maintenance, Landscaping, and Guest Relations—to ensure seamless execution, uncompromising service quality, and maximum profitability. You will champion guest satisfaction, streamline resort processes, and maintain our high standards in the heart of Wayanad's hospitality landscape.

Key Responsibilities1. Daily Resort Operations & Guest Experience

- Cross-Departmental Oversight: Supervise all operational departments to ensure smooth day-to-day functioning, synchronized shift handovers, and adherence to standard operating procedures (SOPs).
- Guest Relations: Act as the primary point of contact for escalated guest feedback, resolving issues promptly and ensuring every guest enjoys a personalized, memorable stay.
- Quality Audits: Conduct routine walkthroughs and inspections of villas, public areas, dining outlets, back-of-house facilities, and recreational zones to maintain pristine resort standards.

1. Financial & Resource Management

- Budgeting & Cost Control: Assist management in preparing annual operating budgets, monitoring departmental expenses, managing utility costs, and optimizing inventory control.
- Vendor & Supplier Relations: Manage local procurement, negotiate vendor contracts for food supplies, housekeeping consumables, and maintenance spares, ensuring timely delivery and cost-effectiveness.
- Revenue Optimization: Coordinate with the sales and reservations teams to support occupancy targets, manage packages, and identify opportunities for upselling resort experiences.

1. Team Leadership & Human Resources

- Staff Supervision & Rota Management: Oversee departmental headcounts, approve duty rosters, manage attendance,



and ensure optimal staffing across peak and lean seasons.
- Training & Development: Drive continuous on-the-job training programs focusing on guest service etiquette, safety drills, hygiene standards, and cross-skilling team members.
- Performance Management: Set clear Key Performance Indicators (KPIs) for department heads, conduct periodic performance reviews, and foster a motivated, accountable, and collaborative team culture.

1. Maintenance, Safety & Compliance

- Facility Upkeep: Partner closely with the Maintenance/Engineering team to implement a rigorous preventive maintenance schedule for resort infrastructure, generators, swimming pools, AC units, and vehicles.
- Statutory & Regulatory Compliance: Ensure full adherence to local labor laws, FSSAI food safety regulations, fire safety protocols, pollution control norms, and resort licensing requirements specific to Kerala.
- Sustainability Initiatives: Lead the resort’s eco-friendly programs, including responsible waste management, energy conservation, and water stewardship tailored to the hill-station environment.

Requirements & Qualifications
- Experience: Minimum 5 to 8 years of progressive hospitality experience, with at least 2–3 years in an Operations Manager or Assistant Operations Manager role within a resort, boutique hotel, or upscale property (prior experience operating in Kerala or hill-station properties is highly preferred).
- Education: Degree or Diploma in Hotel Management (HM) or Business Administration.
- Languages: Professional fluency in English and Malayalam is mandatory; proficiency in Hindi or Tamil is a robust asset.
- Core Competencies:
- Exceptional leadership, problem-solving, and crisis-management skills.
- Strong commercial acumen with experience in P&L; awareness and inventory management.
- Proficiency in hotel property management systems (PMS) and MS Office suite.
- High emotional intelligence with a passion for exceptional hospitality and guest service.

Pay: ₹40,000.00 per month

Work Location: In person

📌 Operations Manager (Wayanad)
🏢 Bettersuites
📍 Wayanad