Company Description Toile is a global multi-designer fashion platform that brings together independent designers and conscious fashion brands from around the world. The company focuses on thoughtfully designed fashion that values craftsmanship, individuality, and more responsible production practices. Toile connects a curated community of emerging and established labels with customers seeking distinctive fashion beyond mainstream options.

The platform highlights slow fashion, made-to-order pieces, conscious materials, artisanal craftsmanship, and contemporary design across fashion and lifestyle. Applicants will join a brand that encourages discovery of global designers while supporting intentional, ethical fashion.

Role Description The Onboarding Specialist role at Toile is a full-time, in office position based in Kolkata. This role is responsible for guiding new designers and brand partners through the onboarding process, ensuring their profiles, collections, and product details are accurately set up on the platform. Day-to-day tasks include coordinating with clients to collect necessary information, explaining platform features and processes, and resolving onboarding-related questions in a timely, professional manner.

The Onboarding

Specialist will collaborate with internal teams such as operations, merchandising,



and customer support to streamline onboarding workflows and improve overall partner experience. The role also involves tracking onboarding metrics, identifying gaps or bottlenecks, and suggesting enhancements to make the process more productive and user-friendly.

Qualifications

- Strong Interpersonal Skills and Communication abilities to build trust, clarify requirements, and support designers and brand partners during onboarding.
- Hands-on experience with Customer Onboarding and Client Onboarding processes, including guiding new partners through setup, documentation, and platform usage.
- Solid Analytical Skills to track onboarding performance, interpret data, and propose improvements to workflows and partner experience.
- Comfort using digital tools, CRM or onboarding platforms, and basic office software to manage information and coordinate with internal teams.
- Previous experience in fashion, e-commerce, marketplace operations, or client-facing roles is beneficial.
- Ability to work on-site in Kolkata, manage multiple onboarding projects simultaneously, and maintain attention to detail.
- Bachelor’s degree in Business, Communications, Fashion Management, or a related field (or equivalent practical experience).

📌 Onboarding Specialist (Kolkata)
🏢 Toile
📍 Kolkata