We are looking for experienced and result-oriented professionals for Manager and Team Lead positions in Claim Processing Backend Operations.

The selected candidates will be responsible for managing claim processing activities, ensuring accuracy and compliance, monitoring team performance, meeting operational SLAs, and maintaining high-quality service standards.

Candidates should have robust knowledge of claim processing workflows, team management capabilities, analytical skills, and excellent communication skills. Fluency in Hindi is mandatory for both positions.

Key Responsibilities

- Manage and oversee end-to-end claim processing operations.
- Supervise daily claim processing activities and ensure timely completion.
- Review and verify claim information, documentation, and accuracy.
- Ensure compliance with company policies, procedures, and regulatory guidelines.
- Monitor team productivity, quality, TAT, and SLA performance.
- Lead, mentor, train, and motivate team members.
- Allocate workloads and ensure achievement of operational targets.
- Identify and resolve claim discrepancies and process-related issues.
- Handle escalations and coordinate with clients and stakeholders.
- Prepare and review daily, weekly, and monthly MIS reports.
- Identify process gaps and implement continuous improvement initiatives.
- Ensure accurate maintenance of claim records and documentation.
- Collaborate with internal departments to improve operational efficiency.





Required Qualifications & Skills

- Master's Degree in a relevant field or equivalent experience.
- Relevant experience in claim processing, insurance operations, or backend operations.
- Strong understanding of claim processing workflows.
- Previous experience in team handling or operations management.
- Excellent leadership, analytical, and problem-solving skills.
- Strong organizational and time management abilities.
- Proficiency in MS Office and claim processing systems.
- Excellent communication and stakeholder management skills.
- Hindi-speaking proficiency is mandatory.

Experience Criteria
- Manager: 6-8 years of relevant experience, including team management and operational leadership.
- Team Lead: 4-6 years of relevant experience, including team handling or supervisory experience.

Key Skills Claim Processing, Backend Operations, Insurance Operations, Operations Management, Team Handling, Team Management, SLA Management, TAT Management, Quality Assurance, MIS Reporting, Process Improvement, Problem Solving, MS Office, Hindi Communication.

Mandatory Requirement

Candidates must be fluent in Hindi. Hindi communication skills are mandatory for both Manager and Team Lead positions.

Interested candidates with relevant experience in Claim Processing / Backend Operations and Hindi communication proficiency are encouraged to apply.

📌 Manager/ Team Lead - Claim Processing - Backend Operations (Chennai)
🏢 Matrix Business Services
📍 Chennai