Job Purpose Responsible for getting the critical parameters like business/portfolio/employee attrition to be delivered as required by management. Own team members of his/her branch on people metrics and drive all compliances as required for the branch.
Duties and Responsibilities
- Daily review with team members regarding projections of business and cross-sell, center meetings, GRT planned/activity plan for the day.
- Ensure execution of the defined activity plan for customer visits by the team during the day.
- Detailed supervision and monitoring of branch, conduct team huddles, understand and resolve pain areas.
- Attend center meetings and meet customers.
Conduct Group Recognition
Tests (GRT) basis operating model.
- Track and facilitate disbursements as planned for the day and month.
- Ensure 100% compliance of all business policies and SOPs for the branch.
- Assist in collections cases in higher buckets, work with teams, and jointly visit customers at their locations.
- Nominate team members for reward and recognition commensurate with their achievements.
Required Qualifications and Experience a) Qualifications: Graduation b) Work Experience: 4-6 Years in Microfinance JLG business, of which a minimum of 2 years should be as Assistant Branch Manager / Branch Manager.