- 10–12+ years in Customer Service / Operations
- 5+ years managing large customer service teams
- Mandatory: MedTech / Medical Devices / Healthcare / Life Sciences experience
- Solid Global Client & SLA/KPI Management experience
- Expertise in People Management & Operational Excellence
- Transformation, Lean/Six Sigma, Automation or AI exposure preferred
- Excellent leadership & communication skills
📌 Manager (Noida)
🏢 HCLTech
📍 Noida
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