1. Manage performance and effectiveness of ChatBOT and VoiceBOT
2. Track KPIs such as intent accuracy, resolution rate, containment rate etc.
3. Identify improvement opportunities and implement enhancements
4. Use customer insights and feedback to address pain points and improve BOT experience
5. Ensure bots are updated with latest product information and business policies
6. Improve handling of complex queries through new use cases, automation
7. Drive roadmap and collaborate with Product teams leveraging AI, and automation
Education Requirement
- Graduate
Experience Requirement
- 5 to 10 Years
Skills & Competencies
1. Robust analytical, problem-solving and decision-making skills
2. Working knowledge of conversational flow design and analytics
3. Ability to collaborate across technology, product, and business teams
4. Customer-centric mindset with focus on usability and experience
5. Exposure to Generative AI technologies and automation frameworks
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Location Map: Mumbai
📌 Manager Care Customer Experience (BOTs) ( 87566944 )
🏢 Reliance Jio Infocomm
📍 India
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