We are looking for a dynamic, hands-on and result-oriented Sports Complex Manager who will be responsible for overseeing daily operations, managing the administrative team and coaches, driving membership sales, and ensuring an excellent experience for visitors and members.

Job Responsibilities

1. Sports Complex Operations

- Oversee the day-to-day operations and smooth functioning of the sports complex.
- Ensure that all sports facilities, equipment and infrastructure are maintained properly.
- Monitor cleanliness, hygiene, safety and overall upkeep of the premises.
- Ensure that all activities and sports facilities operate as per scheduled timings.
- Identify operational issues and take timely corrective action.

2. Team & Staff Management

- Manage and supervise the administrative team, coaches and support staff.
- Monitor staff attendance, punctuality, discipline and performance.
- Coordinate with coaches to ensure smooth scheduling and execution of sports activities.
- Handle staff-related issues and ensure adequate manpower across operational requirements.
- Build a professional, service-oriented and accountable team.

3. Membership Sales & Business Development

- Drive membership sales for the sports complex and achieve monthly sales targets.
- Generate leads through local outreach, references, schools, residential societies and other channels.
- Interact with prospective customers and explain membership plans, facilities and available sports programmes.
- Convert enquiries into paid memberships.




- Develop strategies to increase membership renewals and customer retention.
- Explore opportunities for corporate, school and group memberships.

4. Customer Relationship Management

- Coordinate and arrange visits for prospective members.
- Conduct guided tours of the sports complex and showcase available facilities.
- Respond to customer enquiries and resolve complaints promptly.
- Maintain strong relationships with existing members and ensure a positive customer experience.
- Follow up with prospective customers to maximise membership conversions.

5. Administration & Reporting

- Maintain daily operational records, membership databases and enquiry trackers.
- Monitor membership collections and coordinate with the accounts team for reconciliation.
- Prepare weekly and monthly operational and sales reports.
- Coordinate with management and submit regular performance updates.
- Ensure compliance with operational guidelines and instructions provided by management.

Desired Candidate Profile
- Graduate in any discipline. Candidates with a degree or diploma in Sports Management, Hospitality or Business Administration will be preferred.
- 2–5 years of experience in facility management, sports academies, gyms, clubs, fitness centres,



hospitality or customer-facing operations.
- Solid communication, interpersonal and team management skills.
- Should have a sales-oriented mindset and the ability to convert enquiries into memberships.
- Good organisational and administrative skills.
- Comfortable using MS Excel, Google Sheets and basic computer applications.
- Should be proactive, responsible and capable of independently managing day-to-day operations.
- Passion for sports and fitness will be an added advantage.

Key Performance Expectations The candidate will be evaluated on:
- Smooth and efficient day-to-day functioning of the sports complex.
- Membership acquisition and achievement of monthly sales targets.
- Enquiry follow-ups and conversion ratios.
- Customer satisfaction and member retention.
- Staff discipline, attendance and team performance.
- Facility maintenance and overall operational standards.

What We Offer
- Salary between ₹20,000 and ₹40,000 per month, depending on experience and capability.
- Opportunity to independently manage and grow a sports facility.
- Exposure to sports management, business development and facility operations.
- Opportunity to grow with an expanding sports management company.

If you are a proactive professional who enjoys managing people, running operations and driving business growth, we would love to hear from you! Apply now and become a part of the ActiPass team.

Pay: ₹20,000.00 - ₹50,000.00 per month

Work Location: In person

📌 Manager - Business Development (Vapi)
🏢 ACTIVE LIFESTYLES
📍 Vapi