Company Description SIGMA ADVISORY SERVICES LLP operates a loan distribution network that collaborates with over 150 banks and NBFCs across India. The organization has a strong presence in more than 11 states and 125 cities, enabling wide access to financial products for diverse customer segments. Its model focuses on connecting customers with suitable lending partners and streamlining loan processes.
Candidates joining the company can expect to work in a dynamic, growth-oriented environment within the financial services sector.
Role Description The Location Manager is a full-time, hybrid role based in Jalgaon, with the flexibility for some work-from-home arrangements. The role involves overseeing day-to-day operations at the location, including managing customer interactions, ensuring effective loan processing, and maintaining high service standards.
The Location
Manager will monitor performance metrics, manage local budgets, and coordinate with banks and NBFC partners to support business growth.
Responsibilities include supervising and training team members, resolving customer issues, and implementing process improvements to enhance customer satisfaction.
The role also requires regular reporting to senior management and adherence to company policies and regulatory guidelines.
Qualifications
- Candidates should possess strong Customer Service and Customer Satisfaction skills to manage client relationships effectively and address concerns promptly.
- Candidates should possess excellent Communication skills to coordinate with customers, team members, and lending partners clearly and professionally.
- Candidates should possess Budgeting skills to oversee location-level financial planning, cost control, and performance tracking.
- Candidates should possess Training skills to develop, guide, and support team members in achieving operational and service targets.
- Relevant experience in financial services, banking, or loan distribution operations is beneficial.
- Strong organizational abilities, problem-solving skills, and attention to detail are preferred.
- A bachelor’s degree in business, finance, or a related field is advantageous.
- Comfort with basic computer applications and reporting tools is expected.