Key Account Manager – IndiaLocation: India (Delhi/Coimbatore/Mumbai/Bangalore)

Experience: 3–6 years

Base.com is looking for a Key Account Manager – India to own our relationships with ecommerce brands across the country. You'll be the client's main point of contact from the day they sign. You'll lead onboarding, drive adoption after go-live, and grow each account over time. You'll work closely with our sales, implementation and support teams in India, and with product teams in Poland.

Why Base.com?We're on a mission to become the global operating system for multichannel commerce. Over 30,000 companies use Base to manage orders, inventory, listings and workflows across marketplaces and storefronts. We offer 2000+ integrations, including Amazon, Flipkart, Myntra, Shopify, Zoho, Tally, Shiprocket and Delhivery. We're headquartered in Poland with teams in 17 countries, and India is one of our fastest growing markets.

What You'll Own & Drive

- Client Onboarding: Run detailed requirement gathering with new clients after the deal is signed. Define scope, timelines and success metrics, and hand a explicit plan to the implementation team.
- Relationship Management: Be the main point of contact for a portfolio of ecommerce brands, from founders to operations and finance teams.
- Adoption & Value Delivery: Make sure clients get full value from Base after go-live, including inventory sync, order processing, payment reconciliation and accounting integrations. Track and report the impact on their business.
- Retention & Renewals: Monitor account health, spot churn risks early and resolve them with the right internal teams. Own renewals for your portfolio.





- Account Growth: Find expansion opportunities such as new channels, warehouses, add-ons and higher volumes. Scope and price custom work.
- Voice of the Customer: Bring client feedback and India-specific requirements to our product teams.

Who You Are

- Ecommerce Industry Experience (Mandatory): Prior experience in the Indian ecommerce industry is a must. This could be at a D2C brand, marketplace, 3PL, logistics provider or ecommerce SaaS company.

Profiles without ecommerce experience will not be considered.

- Account Management Background: 3–6 years in key account management, customer success or client onboarding, ideally in B2B SaaS.
- Operations Know-How: You understand marketplaces, fulfilment, warehousing, returns, GST invoicing and payouts. You're comfortable discussing integrations and APIs, though no coding is required.
- Commercial Mindset: Confident leading renewal and upsell conversations and scoping paid work.
- Multilingual Communicator: Fluent in English (B2+), and at least one of Hindi, Tamil, Telugu, Kannada, Marathi, Gujarati or Bengali.
- Bonus Points: Experience with OMS or WMS or accounting tools.

What's In It For You?

- Ownership: Your own portfolio of growing ecommerce brands, end to end.
- Remote-First, Freedom-Led: Work independently with global peers and no micromanagement.
- Influence the Product: Your client insights shape what we build for India.
- Long-Term Growth: Join during hypergrowth and grow into leadership roles as we scale India.

Ready to Build for India's Ecommerce Future?If you know Indian ecommerce and want to own client relationships end to end, apply now.

📌 Key Account Manager (Noida)
🏢 Base.com
📍 Noida