Job Overview

We are looking for a proactive and detail-oriented IT Operations Assistant with at least 1 year of relevant experience to support our IT Operations and Infrastructure team. The candidate will be responsible for monitoring IT operations, coordinating with technical teams, managing operational follow-ups, supporting infrastructure-related activities, and maintaining proper documentation.

The ideal candidate should have a basic understanding of IT infrastructure, good coordination skills, and the ability to independently handle day-to-day operational responsibilities while ensuring timely task completion.

Key Responsibilities

1. Monitoring and Escalation

- Monitor daily alerts through Zabbix and identify critical, recurring, or unusual issues.
- Track technical team activities and follow up on assigned tasks to ensure timely completion.
- Coordinate with relevant team members to ensure operational issues are addressed and resolved within the expected timelines.
- Assist in quality monitoring across teams and identify operational gaps.
- Prepare monitoring updates and escalate unresolved or critical issues to the concerned team.

2. IT and Infrastructure Coordination

- Coordinate internal server management and infrastructure-related activities with the technical team.
- Handle laptop procurement, maintenance follow-ups, and IT asset record management.
- Coordinate with vendors and internal teams for IT-related requirements and service requests.
- Track IT-related requests and ensure proper follow-up until closure.
- Maintain updated records of IT assets, maintenance activities, and infrastructure requirements.

3. Team Support and Coordination

- Coordinate with technical team members regarding daily operational activities, task progress, and pending assignments.
- Ensure proper communication and follow-ups between different teams.
- Prepare, update, and maintain engineer profiles (ServerAdminz resumes) based on client and project requirements.




- Assist in resource coordination and ensure timely completion of assigned operational activities.
- Maintain regular updates on team activities and report delays or concerns to the concerned stakeholders.

4. Documentation and Compliance

- Assist in preparing, maintaining, and updating ISO-related documentation.
- Maintain accurate operational records and ensure documents are readily available for audit requirements.
- Coordinate with relevant teams to collect required information and supporting documents for compliance activities.
- Prepare and maintain operational reports, trackers, and documentation.
- Ensure proper documentation of IT operations, infrastructure activities, and internal processes.

Required Skills

- Minimum 1 year of experience in IT Operations, IT Coordination, Infrastructure Support, or a related role.
- Basic understanding of IT infrastructure, server operations, and monitoring tools.
- Familiarity with monitoring tools such as Zabbix is preferred.
- Good knowledge of MS Excel, Word, and Google Workspace.
- Strong communication, coordination, and follow-up skills.
- Good organizational and documentation abilities.
- Ability to manage multiple tasks and prioritize activities effectively.
- Basic troubleshooting and problem-solving skills.
- Ability to work independently and take ownership of assigned responsibilities.
- Willingness to learn new tools, technologies, and operational processes.

Educational Qualification

- Bachelor's degree in any discipline.
- Graduates from Computer Science, Information Technology, or related disciplines are preferred.

Preferred Candidate Profile

- Candidates with at least 1 year of experience in IT Operations, Infrastructure Coordination, or Technical Support.
- Candidates who have prior experience coordinating with technical teams and handling operational follow-ups.
- Individuals with a proactive attitude, solid ownership, and attention to detail.
- Candidates capable of handling documentation, reporting, and infrastructure-related coordination.
- Ability to work in an on-site environment with discipline, accountability, and effective time management.

📌 IT Operations Assistant (Kochi)
🏢 hashroot
📍 Kochi