Company Description: First Connect Worldwide LLC USA is a licensed freight brokerage company providing a comprehensive range of transportation and logistics services across the United States. With deep industry experience, the company focuses on high-quality, innovative solutions that enable fast and efficient shipping for customers of all sizes. Expert leadership and well-trained professionals ensure that each shipment is managed safely, reliably, and in line with client requirements.

The organization prioritizes customer needs and maintains strong support, resulting in positive feedback and a reputation as a top-rated logistics and transportation provider.

First Connect

Worldwide is a proud member of several key industry associations, reflecting its commitment to best practices and trusted service in freight brokerage and logistics.

Role Description: The International Voice Process role is a full-time, on-site position based in Noida, focused on handling voice-based interactions with international clients and partners.

Responsibilities include managing inbound and outbound calls, responding to inquiries related to freight, logistics, and shipment status, and providing clear and accurate information to customers. The role involves coordinating with internal teams to resolve issues,



updating systems and records, and ensuring timely follow-up on open requests. Team members are expected to maintain professional communication standards, adhere to company protocols, and contribute to overall customer satisfaction and service quality.

The position may also involve supporting sales and account management activities through effective client communication.

Qualifications

- Robust Communication and Customer Service skills, including clear spoken English.
- Analytical Skills to interpret shipment details, resolve issues, and manage logistics-related information efficiently.
- Good knowledge of customer handling and calling processes.
- Strong experience in pre-sales, core sales, and direct sales.
- Skilled in customer interaction, relationship management, and lead generation.
- Good communication and convincing skills.
- Ability to work effectively in a fast-paced, on-site environment, with attention to detail and reliability in follow-through.
- Prior experience in international voice processes, BPO, or logistics/customer support is preferred.
- Willingness to work flexible shifts aligned with international time zones, if required.

📌 International Voice Process (Noida)
🏢 First Connect Worldwide LLC USA
📍 Noida