Role & responsibilities

IT Infrastructure & Network Management

- Install, configure, and maintain office LAN, Wi-Fi, routers, switches, firewalls, VPNs, and internet connectivity.
- Monitor network availability, performance, and bandwidth usage; resolve connectivity issues promptly.
- Manage internet service providers, leased lines, and backup connections to support uninterrupted business operations.
- Administer servers, network storage, and backup infrastructure as required.
- Maintain network diagrams, configuration records, and recovery procedures.

Systems, Cloud & Application Administration

- Configure and maintain Windows and macOS laptops, desktops, operating systems, and business applications.
- Administer Microsoft 365 and/or Google Workspace, including email, shared storage, licenses, and access permissions.
- Manage user identities, groups, and device policies through Active Directory, Microsoft Entra ID, or relevant administration platforms.
- Support cloud infrastructure and hosting environments such as AWS, Azure, GCP, and Railway in coordination with development teams.
- Troubleshoot access and configuration issues across CRMs, dialers, HR platforms, project management tools, and other business applications.
- Manage domains, DNS records, SSL certificates, and hosting access where required.

IT Security, Backup & Recovery

- Implement endpoint protection, multi-factor authentication, access controls, and timely security updates.
- Apply role-based access and conduct periodic reviews of employee and administrator permissions.
- Monitor and investigate security alerts,



escalating incidents when necessary.
- Maintain backup schedules, monitor backup failures, and conduct periodic restore tests.
- Support secure handling of company and client data through documented access, retention, and recovery procedures.
- Educate employees on phishing awareness, password security, and safe use of company systems.

Employee Support & IT Service Management

- Provide timely technical support for laptops, desktops, software, printers, headsets, and meeting-room equipment.
- Diagnose hardware, software, email, and connectivity issues; coordinate with vendors for advanced resolution.
- Track support requests, prioritize business-critical incidents, and maintain resolution records.
- Identify recurring issues and implement preventive measures.
- Create user guides and troubleshooting instructions for common IT requirements..

Employee Onboarding, Offboarding & Asset Management

- Prepare devices, email accounts, software, and approved access for current employees.
- Coordinate with HR and department managers to ensure timely IT onboarding.
- Revoke access, recover assets, and transfer business data securely during employee exits.
- Maintain accurate inventories of hardware, software licenses, warranties,



and maintenance contracts.
- Coordinate IT procurement, repairs, replacements, and renewals with Finance and vendors.

AI Enablement & IT Automation

- Support the infrastructure and access requirements of AI applications and automation workflows.
- Collaborate with the AI team on tools such as n8n, Python-based applications, Railway, and approved AI platforms.
- Automate routine IT activities using PowerShell, Bash, Python, or workflow automation tools.
- Manage approved software access and licenses for AI and development tools.
- Identify opportunities to improve monitoring, ticket handling, account provisioning, and IT reporting.

Documentation & Coordination

- Maintain SOPs, asset registers, incident reports, configuration records, and recovery runbooks.
- Coordinate with Production, Sales, HR, AI, Finance, and the Melbourne team on IT requirements.
- Manage relationships with hardware vendors, software providers, ISPs, and service partners.
- Provide updates on IT incidents, infrastructure performance, renewals, and improvement requirements.

Preferred candidate profile

- Experience in a digital marketing agency, BPO, IT/ITES company, or a multi-department office environment.
- Exposure to Railway, n8n, and infrastructure supporting AI applications.
- Familiarity with IT service management tools and ITIL practices.
- Knowledge of website hosting, domain management, DNS, and SSL certificates.
- Relevant certifications in networking, Microsoft administration, cloud infrastructure, or cybersecurity.

📌 IT Administrator-Infrastructure, Systems & Network Support (Bengaluru)
🏢 Dotmappers IT
📍 Bengaluru