Job highlights

- 2+ years customer support with phone and written experience, skilled in troubleshooting software and using AI support tools
- Provide multi-channel support using AI tools, maintain knowledge accuracy, escalate issues, and share customer feedback to improve products

International Customer Support Specialist Chennai, India

At Vendasta, were leading the AI revolution from Saskatoon to Chennaiand beyond. We work together to empower our partners and customers through our AI-powered customer acquisition and engagement platform to help them get more customers and keep them. Were proud to share that Vendasta has officially been named one of Canadas Most Admired Corporate Cultures!

Were looking for an International Customer Support Specialist who is energized by delivering outstanding customer service and technical support with speed, accuracy, and care. Youll support small and medium-sized businesses and the partners who serve them across North America, helping them by phone, email, chat, and video, with AI support tools built into your everyday work.

Your Impact In your first months on the team, youll work with support teammates, product managers, and customers to:

- Help customers across every channel: Help customers by phone, email, chat and video. Figure out what’s wrong, fix it or get it to the right team, and make sure the customer knows what happens next.
- Work smarter with AI: Use our AI support tools every day to draft replies, summarize tickets and find answers faster. Check what the AI gives you before it reaches a customer.
- Keep our knowledge accurate:



Flag help articles that are out of date and help review AI-drafted updates so customers and teammates get the right answer.
- Be the voice of the customer: Share recurring customer problems and feedback with the team so the product keeps getting better. As you grow, you’ll run product walkthroughs and work with product teams.
- Focus on quality: You’ll be measured on customer satisfaction, response time and the quality of your resolutions. We’ll show you exactly how on day one.

What You Bring to the Table

Must have

- 2+ years in customer service or support, ideally with both phone and written work
- Clear spoken and written English, comfortable with international customers
- Comfortable troubleshooting software: asking the right questions, reproducing a problem, and writing a explicit escalation
- Experience with any ticketing system
- Comfortable using AI tools, and in the habit of checking what they produce
- Exposure to automation or AI chat tools

Nice to have

- SaaS or tech support experience
- Troubleshooting over screen-share
- Previous night-shift work supporting international customers

Schedule & Location

- Shift: 7.30 PM IST - 4.30 AM IST supporting customers in North American time zones
- Weekends: Weekend rotation
- Work mode: In office - Chennai

Discover your potential. Build something that matters. Join the AI revolution from right here in Chennai.

Our Hiring Process

[Recruiter AI screen 30-minute Culture and Deep competency interview 30 mins Leadership level Reference check offer].

Equal Opportunity

Vendasta is an equal opportunity employer. We welcome applicants of all backgrounds and are committed to building an inclusive team. If you need any accommodations during the hiring process, just let us know.

📌 International Customer Support Specialist (Chennai)
🏢 Vendasta
📍 Chennai