Company Description Opaque Ceramics Pvt Ltd specializes in zircon-based raw materials and opacifiers for industrial and ceramic applications. The company’s product range includes zircon ore, zircon sand, zircon flour, and micronized zirconium silicate opacifier in various particle sizes such as 45 micron, 325 mesh, 1 micron, and 5 micron. These materials are used to enhance whiteness and opacity in ceramic and related products.

Opaque

Ceramics adheres to relevant HSN codes (25309099 and 26151000) and serves clients requiring consistent quality and performance in whitening and opacifying agents.

Role Description The Information Technology Help Desk role is a full-time, on-site position based in Ahmedabad. The role involves providing first-level technical support to internal users, including diagnosing and resolving hardware, software, and network issues. The IT Help Desk team member will manage support tickets, respond to queries via phone, email, or in person, and escalate complex issues to senior IT staff as needed.

Daily responsibilities include maintaining user accounts and permissions, assisting with system updates, monitoring network performance, and ensuring basic information security practices are followed.



The role also includes documenting solutions, creating user guides, and collaborating with other departments to support smooth operational workflows.

Qualifications

- Candidates should possess strong Information Technology fundamentals and hands-on experience with common operating systems and office productivity tools.
- Candidates should possess skills in Network Administration and Network Security for managing user connectivity and supporting secure access to systems.
- Candidates should possess solid Troubleshooting abilities to identify, analyze, and resolve hardware, software, and connectivity issues efficiently.
- Candidates should possess excellent Customer Service and communication skills to support users professionally and explain technical issues in transparent language.
- Relevant academic background such as a diploma or degree in IT, Computer Science, or related field is preferred.
- Industry-recognized certifications (e.g., CompTIA A+, Network+, or equivalent) are beneficial.
- Ability to prioritize tasks, maintain accurate documentation, and work effectively in a fast-paced manufacturing or industrial environment.

📌 Information Technology Help Desk (Ahmedabad)
🏢 Opaque Ceramics
📍 Ahmedabad