We are looking for a hands-on Senior IT Operations Engineer with strong experience in Microsoft 365, Exchange Online, SharePoint, Intune, Entra ID/Active Directory, Windows Server, and enterprise application support .

You will manage day-to-day IT operations, troubleshoot complex issues, support application and infrastructure migrations, and act as a senior technical escalation point for the Service Desk.

Key Responsibilities

- Administer and support Microsoft 365, Exchange Online, SharePoint Online, Teams, and Entra ID .
- Manage endpoints using Microsoft Intune , including policies, application deployment, and compliance.
- Support Active Directory, SSO, MFA, Conditional Access, and Windows Server environments.
- Handle enterprise application administration, installation, upgrades, and troubleshooting .
- Act as an L3/escalation point for complex Service Desk issues.
- Support Microsoft 365, application, database, and infrastructure migrations .
- Provide basic administration and troubleshooting support for Microsoft Azure .
- Monitor system performance and perform incident troubleshooting and root cause analysis .
- Automate routine IT administration tasks using PowerShell .




- Work with global IT teams, vendors, and internal stakeholders.

Required Skills

- 7+ years of experience in IT Operations, System Administration, Infrastructure, or Application Support.
- Strong hands-on experience with:
- Microsoft 365 Administration
- Exchange Online
- SharePoint Online
- Intune / Endpoint Management
- Entra ID / Active Directory
- Windows Server
- PowerShell
- Enterprise Application Administration
- Basic knowledge of Azure administration .
- Experience with IT migrations and Service Desk escalations .
- Valuable troubleshooting, communication, and stakeholder management skills.
- Familiarity with SQL Server and ITIL processes is preferred.

Ideal Candidate A hands-on Microsoft IT Operations skilled who can manage Microsoft 365 environments, endpoints, identities, applications, and complex technical escalations while supporting migration and modernization projects. Core skills: M365 | Exchange Online | SharePoint | Intune | Entra ID | Active Directory | Windows Server | PowerShell | Application Support | Azure

📌 Information Technology Operations Engineer (Chennai)
🏢 Cherry Bekaert
📍 Chennai