Job OverviewTo lead the overall Quality Assurance function of a robust, prevention-driven quality culture across the organization.

The role will be responsible for ensuring customer satisfaction, process stability, product quality, QMS compliance and continuous improvement, while reducing rejection, rework, scrap, customer complaints and overall Cost of Poor Quality (COPQ).

As a D1 leadership role reporting directly to the MD/CEO, the incumbent will provide independent visibility to top management on critical quality risks, customer escalations and systemic process issues, while ensuring that quality becomes an integral part of business growth and operational excellence.

Primary ResponsibilitiesKey Responsibilities / KRAs

A. Quality Strategy & Governance

- Develop and implement the overall Quality strategy aligned with business objectives.
- Define annual Quality objectives, KPIs and improvement priorities.
- Establish a plant-wide Zero Defect / Right First Time culture.
- Review quality performance with senior management and drive corrective actions.
- Identify systemic quality risks and proactively escalate critical issues to MD/CEO.
- Establish governance mechanisms for customer, process, supplier and product quality.

B. Customer Quality Management

- Own overall customer quality performance.
- Monitor Customer PPM, rejection, complaints, warranty/field failures and repeat complaints.
- Lead customer complaint resolution through structured 8D, RCA and CAPA.
- Ensure timely and effective responses to customer concerns.
- Drive permanent corrective actions instead of temporary containment.
- Participate in customer audits, technical discussions and quality reviews.
- Develop strong relationships with customer quality teams and understand customer-specific requirements.

C. Process & Product Quality

- Establish robust quality controls across:
- Forging → Heat Treatment → Machining → Inspection → Dispatch




- Ensure effective implementation of:
- Process Flow
- PFMEA
- Control Plan
- SPC
- MSA
- Process Capability
- Inspection Standards
- Monitor critical process parameters and variation.
- Drive reduction in internal rejection, rework and scrap.
- Ensure quality is built into the process rather than detected only during final inspection.
- Review critical characteristics and establish appropriate controls.

D. Recent Product Development / APQP / PPAP

- Lead Quality participation in New Product Development and industrialization.
- Ensure implementation of APQP, PPAP, PFMEA, Control Plan and MSA.
- Review product and process feasibility from a quality perspective.
- Identify potential quality risks before SOP.
- Ensure successful customer PPAP and product launch.
- Establish robust launch-quality controls to prevent early-life customer complaints.

E. Problem Solving & Continuous Improvement

- Lead structured problem-solving for major internal and customer quality issues.
- Drive use of:
- 8D | 5 Why | Fishbone | Pareto | 7 QC Tools | SPC | CAPA
- Identify recurring and systemic problems.
- Ensure effectiveness verification of corrective actions.
- Lead quality improvement projects focused on:
- Rejection reduction
- Rework reduction
- Scrap reduction
- PPM improvement
- FPY improvement
- COPQ reduction
- Promote data-driven decision-making and continuous improvement.

F. Supplier Quality

- Work with Purchase and Supplier Quality teams to improve incoming material and component quality.
- Monitor supplier PPM and recurring supplier issues.




- Drive supplier corrective actions and improvement plans.
- Participate in supplier audits where required.
- Strengthen incoming quality controls and supplier development systems.
- Ensure quality risks from suppliers are identified and controlled proactively.

G. Quality Management System & Audits

- Lead and continuously improve the Quality Management System.
- Ensure compliance with applicable IATF 16949 / ISO 9001 requirements.
- Ensure compliance with customer-specific requirements.
- Lead internal, external, customer and certification audits.
- Ensure timely closure of audit non-conformities.
- Maintain audit readiness across the organization.
- Drive management review and QMS effectiveness.

H. Quality Cost / COPQ

- Own and improve the organization's quality-cost performance by monitoring:
- Internal rejection cost
- Rework cost
- Scrap cost
- Customer rejection cost
- Warranty / complaint cost
- Sorting / containment cost
- Quality-related production losses
- Drive initiatives to reduce Cost of Poor Quality (COPQ) and improve overall manufacturing economics.

I. Quality Team Leadership

- Lead the overall Quality Assurance / Quality Control organization.
- Define KRAs and objectives for Quality team members.
- Develop technical and problem-solving capability within the team.
- Build a culture of ownership, accountability and continuous learning.

J. Cross-Functional Leadership

- Work closely with:
- Production
- Plant Operations
- Maintenance
- PPC
- Tool Room
- Engineering / NPD
- Purchase
- Supply Chain
- Sales
- Finance
- HR
- to ensure quality issues are resolved through cross-functional ownership.

The role should have the authority, within the company's defined escalation matrix, to escalate critical quality risks and recommend/hold production or dispatch where customer or product safety requirements are at risk.

📌 HOD-Quality Assurance (Faridabad)
🏢 iide
📍 Faridabad