Lustre Storage Engineer

Summary

This position serves as a pivotal component of our 24/7 IT Storage operations team, focusing on the management of storage infrastructure and backup processes. The role demands a leader who can effectively coordinate with both internal departments and external clients to diagnose and resolve complex storage issues, ensuring systems remain operational and performance standards are met. By bridging the gap between technical teams and business stakeholders, the incumbent will drive customer satisfaction through explicit communication and proactive problem-solving. This role requires a deep technical grasp of specific storage hardware and software ecosystems, alongside the ability to translate intricate technical concepts for diverse audiences, ultimately fostering trust and reliability within the client relationship.

Location: Bengaluru

Experience: 5-10 years

Responsibilities

- Serve as a key member of the round-the-clock storage operations unit, managing end-to-end storage and backup workflows.
- Lead cross-functional initiatives to troubleshoot storage incidents, oversee managed backup services, and restore systems to full functionality when outages occur.
- Facilitate seamless communication channels between technical staff, client representatives, and internal organizations to align solutions with business requirements.
- Deliver remote technical assistance and diagnostic support for sophisticated storage environments, including DDN and Cray hardware/software, with backup software expertise serving as a valuable asset.
- Cultivate a comprehensive understanding of client business objectives and how they intersect with DDN and Cray product capabilities.
- Author, review, and distribute technical documentation and knowledge-base articles to support the wider team and users.
- Generate and submit regular status updates and progress reports regarding storage and backup infrastructure activities.
- Articulate complex technical information clearly to audiences with varying levels of technical proficiency.
- Establish and nurture strong, reliable partnerships with clients and account management teams.
- Manage multiple concurrent priorities effectively to ensure all project goals and deadlines are achieved.
- Maintain credibility as a subject matter expert by providing accurate, timely data and staying current with industry developments to inform customers proactively.
- Continuously seek out and share critical information that is not immediately accessible, building a knowledge base that empowers colleagues.
- Convey procedural and technical updates efficiently within a high-pressure, customer-centric environment using a closed-loop communication method to keep all stakeholders informed.




- Formulate and execute resolution strategies for identified issues while adhering to established standard operating procedures.
- Design and deploy best practices for storage and backup solution architectures.
- Implement proactive strategies to guarantee sufficient storage capacity is available to meet demand.
- Draft and maintain comprehensive documentation covering backup protocols, solution configurations, licensing details, and project deliverables.
- Execute configuration modifications in strict accordance with design specifications and build requirements.

Requirements

- Hold a professional degree or equivalent practical experience, complemented by a minimum of five years in relevant IT roles.
- Possess hands-on operational and support experience with enterprise storage solutions from leading industry vendors.
- Demonstrate strong analytical abilities and troubleshooting expertise regarding enterprise storage, replication, de-duplication, compression, thin-provisioning, virtualization, and log analysis.
- Exhibit proficiency in SAN connectivity, foundational SAN concepts, and zoning configurations.
- Maintain a solid grasp of general networking principles and the iSCSI protocol.
- Understand the fundamentals of storage arrays and their administration.
- Have specific experience administering DDN Storage, including local and remote replication and performance tuning.
- Possess extensive knowledge of storage systems, operating environments, networking, enterprise servers, monitoring utilities, email, and internet technologies.
- Have a minimum of four to five years of experience specifically administering and implementing DDN or Cray Storage solutions.
- Show a deep comprehension of multiple products across various functional areas, including their usage, configuration, and interdependencies.
- Be available to work flexible schedules, including weekends and after-hours shifts as required.
- Exhibit a proactive mindset, identifying opportunities to deliver value without waiting for direction.
- Be well-versed in both traditional and virtualized storage systems utilizing DDN technology.
- Bring strong expertise in administering, troubleshooting, managing backups, recovery, disaster recovery, and replication technologies within DDN/Cray environments.
- Understand the technical underpinnings of infrastructure, including open platforms (Linux, VMware, Windows, UNIX) and networking standards (TCP/IP, VLAN, DWDM).




- Have practical experience implementing, configuring, and resolving issues with data replication technologies.
- Balance advanced troubleshooting capabilities with excellent technical, verbal, and written communication skills.
- Have experience upgrading DDN/Cray operating system versions.
- Possess in-depth knowledge for troubleshooting CIFS and NFS share issues.
- Be skilled in managing and troubleshooting iSCSI and Fibre Channel (FC) SAN environments.
- Demonstrate a good understanding of clustering and high availability concepts.
- Have hands-on experience with storage utilization, performance optimization, efficiency technologies, provisioning, adding/removing disk shelves, firmware upgrades, and resolving connectivity or performance outages.
- Show strong experience in enterprise-level DDN/Cray environments regarding monitoring, networking, configuration, capacity management, and performance tuning.
- Have a working knowledge of at least one operating system and the ability to perform end-to-end logical troubleshooting for storage connectivity via SAN or iSCSI.
- Possess excellent verbal and written technical communication abilities.

Interpersonal Skills

- Self-Starter: Independently identifies and resolves problems, seeks necessary information for decision-making, and engages actively in new initiatives.
- Customer Service Excellence: Maintains a professional, service-oriented mindset and attitude in all interactions.
- Professionalism: Interacts with internal and external stakeholders in a consistently professional manner.
- Achievement Orientation: Consistently delivers high-quality results, meets or exceeds targets, sets ambitious goals, and remains accountable for critical priorities.
- Problem Solving: Systematically assesses issues to identify root causes and implements practical, resourceful solutions.
- Innovation: Enhances business processes, challenges existing norms, and generates creative solutions to improve organizational effectiveness.
- Collaboration: Works effectively with diverse teams and individuals across the organization.
- Decision Making: Makes well-reasoned decisions under pressure and exercises diplomacy in complex political environments.
- Communication: Actively listens, confirms problem details, and demonstrates empathy during urgent situations.
- Negotiation: Utilizes effective negotiation techniques to achieve satisfactory resolutions for all parties involved.

Preferable Qualifications

- Familiarity with remote support and remote monitoring methodologies and concepts.
- Proficiency with Service Now tools.
- Holding an ITIL certification.

Certifications

- Ideally, the candidate will hold training and certification specific to DDN or Cray Storage systems.

📌 Hiring || Lustre Storage Engineer (Karnataka)
🏢 2COMs
📍 Karnataka