Must Have: Candidates with robust exposure to residential project CRM operations need only apply.

Role & responsibilities :

1 . Customer Lifecycle Management

1. Customer Experience & Service Excellence
2. Handover & Possession Management
3. Collections & Revenue Support
4. Customer Grievance & Escalation Management
5. CRM Operations & Process Excellence

Preferred candidate profile

Education:

- MBA / PGDM Preferred
- CRM or Customer Experience certifications preferred

Industry/Sector Experience:

- 12-15 years of experience in Customer Relationship Management within Real Estate
- Experience in customer lifecycle management, possession, and collections
- Experience in leading large customer service teams

Technical Competencies:

- Customer Relationship Management
- Customer Experience Management
- Collections Management
- Handover & Possession Processes
- CRM Platforms & Automation
- Service Excellence Frameworks
- Data Analytics & Reporting
- Process Improvement
- Customer Communication Management
- Escalation & Complaint Handling

📌 Head CRM (Bengaluru)
🏢 Fyndbridge Consulting Services
📍 Bengaluru