Role Description The Guest Services Associate is a full-time, on-site role based at Sayaji Hotels in Calangute. The role involves welcoming guests, managing check-in and check-out processes, and ensuring a smooth and pleasant stay experience. Daily responsibilities include handling guest inquiries, coordinating reservations, addressing service requests, and liaising with other hotel departments to resolve issues promptly.

The Guest Services

Associate maintains accurate guest records, processes payments, and provides information about hotel facilities, local attractions, and services. The role requires consistent adherence to brand service standards, proactive problem-solving, and a courteous, qualified demeanor in all guest interactions.

Qualifications

- Candidates should possess strong Guest Services and Guest Service skills, with a focus on creating positive and memorable guest experiences.
- Candidates should possess excellent Customer Service skills, including handling inquiries, complaints,



and feedback with patience and professionalism.
- Candidates should possess Reservations skills, including managing bookings, room allocation, and coordination with front office and other departments.
- Candidates should possess clear and confident Communication skills, both verbal and written, to interact effectively with guests and team members.
- Relevant hospitality experience in front office or guest relations is preferred, along with familiarity with hotel management or reservation systems.
- Ability to work flexible shifts, including weekends and holidays, and maintain composure in high-traffic or high-pressure situations.
- A diploma or degree in Hospitality Management or a related field is an advantage; basic computer literacy and English proficiency are required, with additional local or foreign languages considered a plus.

📌 Guest Services Associate (Calangute)
🏢 Sayaji Hotels
📍 Calangute