Guest Service Associate

Reports To

Restaurant Manager

Job Purpose To provide professional and efficient food and beverage service in the restro-bar, ensuring an excellent guest experience while maintaining high standards of service, hygiene, safety, and responsible beverage service.

Key Responsibilities

- Welcome and greet guests professionally.

- Escort guests to their tables and provide menus.

- Take accurate food and beverage orders.

- Explain menu items, ingredients, specials, and promotions to guests.

- Recommend food and beverage items based on guest preferences.

- Coordinate with the kitchen and bar for timely order preparation.

- Serve food and beverages according to established service standards.

- Ensure proper presentation and correct serving portions.

- Monitor guest satisfaction throughout the dining experience.

- Explicit, clean, and reset tables promptly.

- Maintain cleanliness of tables, service stations, glassware, cutlery, and restaurant areas.

- Assist the bar team with service requirements when required.

- Follow responsible alcohol-service procedures and company policies.

- Ensure alcoholic beverages are served only according to company policy and applicable legal requirements.

- Verify guest requirements regarding age/ID when required by law or company policy.

- Handle guest complaints politely and escalate serious issues to the supervisor.

- Process orders and bills accurately through the POS system.





- Coordinate with the cashier for billing and payment collection.

- Maintain proper grooming, hygiene, and uniform standards.

- Follow FSSAI, food safety, hygiene, and sanitation procedures.

- Report breakages, equipment issues, stock shortages, spillages, or maintenance problems to the supervisor.

- Assist with opening and closing duties.

- Support the team during peak hours, events, and special functions.

- Follow all restaurant SOPs, company policies, and management instructions.

Required Skills

- Good communication and guest-handling skills.

- Basic knowledge of food and beverage service.

- Basic knowledge of alcoholic and non-alcoholic beverages.

- Ability to work in a fast-paced restaurant environment.

- Good teamwork and coordination.

- Attention to detail.

- Positive attitude and willingness to learn.

- Basic POS knowledge.

- Good problem-solving and complaint-handling skills.

Key Performance Standards

- Excellent guest service

- Accurate order taking and billing

- Timely food and beverage service

- Proper grooming and hygiene

- Food safety compliance

- Responsible beverage service

- Teamwork and communication

- Cleanliness and restaurant readiness

- Guest satisfaction

- Compliance with company SOPs

Pay: ₹13,500.00 - ₹19,500.00 per month

Benefits

- Flexible schedule

- Food provided

- Health insurance

- Provident Fund

Work Location: In person

📌 Guest Service Associate (GSA) (Bengaluru)
🏢 46 Ounces Brewhouse
📍 Bengaluru