Welcome and greet guests warmly, creating a positive first impression. Assist guests with entry, registrations, bookings and game card purchases. Explain games, attractions, packages, offers and available experiences to guests.
Guide guests on game rules, usage and safety instructions. Ensure guests have a smooth, enjoyable and hassle-free experience. Actively engage with guests and assist them throughout their visit. Handle guest queries, feedback and basic complaints professionally.
Coordinate with the gaming, F&B; and operations teams to ensure seamless service. Maintain cleanliness, hygiene and presentation standards in the guest areas. Support birthday parties, corporate events and other guest activities.
Promote packages, memberships and additional services wherever relevant. Ensure all guests leave with a memorable experience.