Designation: Guest Relationship Executive (GRE)

Location: CP, Delhi

Salary :- 25K to 30K

About the Role

We are looking for a Guest Relationship Executive (GRE) who will be responsible for creating a warm and welcoming experience for guests at Khan Chacha. The role involves interacting with customers, understanding their requirements, handling queries and feedback, and ensuring a high standard of hospitality throughout their visit.

The ideal candidate should have excellent communication skills, a pleasant personality, and a strong customer-service mindset.

Key Responsibilities

- Welcome and greet guests warmly upon arrival and ensure a positive first impression.
- Assist guests with seating and provide information about the restaurant, menu and available offerings.
- Understand guest requirements and provide prompt assistance during their visit.
- Handle guest queries, feedback and complaints professionally and escalate issues to the Restaurant/Store Manager whenever required.
- Ensure guests receive timely and courteous service.
- Maintain regular interaction with guests to understand their experience and satisfaction.
- Coordinate with the service, kitchen and restaurant operations teams to resolve guest requirements quickly.
- Assist in managing reservations, special requests and VIP/corporate guests, wherever applicable.
- Maintain a record of guest feedback and share recurring concerns with the management team.
- Support the team in maintaining restaurant ambience, cleanliness and hospitality standards.




- Ensure proper coordination during peak hours, special events and high-footfall periods.
- Encourage repeat visits by maintaining a strong relationship with regular customers.
- Handle guest recovery situations with professionalism and ensure appropriate resolution.
- Support promotional activities, customer engagement initiatives and special occasions organised by the restaurant.
- Ensure company SOPs and service standards are followed at all times.
- Perform any other guest-service or restaurant-related responsibilities assigned by the management.

Required Skills & Competencies

- Excellent verbal communication and interpersonal skills.
- Pleasant, confident and well-groomed personality.
- Solid customer-service orientation.
- Ability to remain calm and professional while handling difficult guests.
- Good problem-solving and complaint-handling skills.
- Ability to coordinate effectively with multiple restaurant departments.
- Positive attitude and willingness to work in a fast-paced restaurant environment.
- Good knowledge of Hindi and English; knowledge of additional languages will be an advantage.
- Basic computer/POS knowledge is preferred.

Qualification & Experience

- Education: Minimum 12th Pass; graduate preferred.
- Experience: 1–2 years of experience in Guest Relations, Hospitality, Restaurant, QSR, Hotel, Retail or Customer Service.
- Freshers with excellent communication skills and a suitable personality may also be considered.

Pls share CV at [email protected]

📌 Guest Relationship Executive (New Delhi)
🏢 Khan Chacha
📍 New Delhi