Company Description Five Star Hotel offers guests a high level of comfort and an enjoyable, relaxing environment. The property focuses on delivering premium services and a welcoming atmosphere for all visitors. Team members are encouraged to provide attentive, courteous service that enhances the guest experience. Working at Five Star Hotel means being part of a hospitality team dedicated to quality, professionalism, and guest satisfaction.

Role Description The Guest Service Associate (GSA) is a full time, on-site role based at our Mumbai property. The GSA is responsible for greeting guests, managing check-in and check-out procedures, and assisting with reservations and inquiries at the front desk. Daily tasks include answering phone calls, coordinating with housekeeping and other departments, handling guest requests and feedback, and maintaining accurate records in hotel systems.

The GSA supports smooth lobby operations, ensures that hotel standards and policies are followed, and helps create a friendly, skilled atmosphere for all guests.

Qualifications





- Strong customer service and guest relations skills, with the ability to handle inquiries, requests, and complaints in a professional manner.
- Effective communication and interpersonal skills to interact clearly with guests and collaborate with hotel teams.
- Basic computer literacy and ability to learn hotel reservation and front office software systems.
- Organizational and time-management skills to manage multiple tasks, prioritize guest needs, and maintain accurate records.
- Ability to maintain a polite, well-groomed, and professional presence throughout shifts.
- Previous experience in front office, hospitality, or customer-facing roles is an advantage but not mandatory.
- Willingness to work flexible hours, including weekends and holidays, as required by hotel operations.
- High school diploma or equivalent; additional hospitality training or certification is beneficial.

📌 GSA (Mumbai)
🏢 five star hotel
📍 Mumbai