We are seeking an inspirational, visionary, and results-driven General Manager to lead the overall operations, financial performance, and strategic growth of our premium resort in Wayanad. As the head of the property, you will act as the primary brand custodian, driving excellence across guest experiences, team leadership, revenue management, and property maintenance. You will steer the resort through peak and monsoon seasons, positioning it as a premier luxury and experiential destination in Wayanad’s competitive hospitality market.

Key Responsibilities1. Strategic Leadership & Business Growth

- Business Vision: Translate ownership’s vision into actionable annual business plans, occupancy targets, and revenue strategies.
- Market Positioning: Oversee sales and marketing initiatives, identifying recent revenue streams, corporate retreat segments, wedding tourism opportunities, and leisure traveler demographics.
- Competitive Intelligence: Monitor market trends, competitor pricing, and tourism developments across Wayanad and Kerala to maintain the resort's competitive edge.

1. Financial Management & P&L; Accountability

- P&L; Ownership: Manage the resort’s financial performance, ensuring revenue maximization and strict cost control across all departments without compromising service standards.
- Budgeting: Prepare and oversee annual operating and capital expenditure (CapEx) budgets, analyzing monthly financial statements and variance reports.
- Procurement & Vendor Management: Establish robust procurement policies, manage high-value vendor contracts, and oversee inventory audits across F&B;, housekeeping, and maintenance.

1.



Guest Experience & Quality Assurance

- Service Standards: Uphold uncompromising standards of hospitality, cleanliness, dining quality, and guest care across villas, public areas, and recreational facilities.
- Reputation Management: Personally engage with high-value guests, handle escalated feedback or complaints professionally, and monitor online reputation platforms (Google, TripAdvisor, OTAs).
- Experiential Offerings: Curate and refine unique local experiences (e.g., plantation tours, trekking, Ayurvedic wellness, local culinary trails) that highlight the essence of Wayanad.

1. Team Leadership & Human Resources

- Departmental Oversight: Lead all department heads (Operations, F&B;, Housekeeping, Front Office, Maintenance, Sales & HR) to ensure seamless inter-departmental communication and accountability.
- Talent Development: Foster a positive work culture, drive regular training programs, oversee performance appraisals, and promote employee retention.
- Statutory Compliance: Ensure full adherence to local labor laws, wage policies, and workplace safety guidelines.

1. Facility Maintenance, Safety & Sustainability

- Property Upkeep: Partner with the Engineering/Maintenance team to ensure preventive maintenance schedules protect the resort’s physical assets,



architecture, and landscaping against hill-station weather conditions.
- Regulatory Compliance: Maintain valid licenses, statutory clearances, FSSAI regulations, fire safety audits, and pollution control norms mandated in Kerala.
- Sustainability Stewardship: Champion eco-friendly practices, including waste management, energy conservation, water stewardship, and minimizing plastic usage in alignment with responsible tourism principles.

Requirements & Qualifications
- Experience: Minimum 8 to 12 years of progressive hospitality management experience, with at least 3 to 5 years successfully serving as a General Manager or Resort Manager in upscale resorts, boutique hotels, or luxury properties (prior operational experience in Kerala or hill-station tourist destinations is strongly preferred).
- Education: Degree in Hotel Management (HM) or a Post-Graduate degree/Diploma in Business Administration (MBA / Hospitality Management).
- Languages: Professional fluency in English and Malayalam is mandatory; proficiency in Hindi, Kannada, or Tamil is a valuable asset.
- Core Competencies:
- Exceptional financial acumen with proven expertise in P&L; management and revenue optimization.
- Strong leadership, emotional intelligence, and crisis-management capabilities.
- Deep understanding of modern hotel Property Management Systems (PMS), digital distribution channels, and OTA dynamics.
- Unwavering commitment to exceptional guest service and operational integrity.

Pay: ₹50,000.00 - ₹55,000.00 per month

Work Location: In person

📌 General Manager (Wayanad)
🏢 Bettersuites
📍 Wayanad