Job Summary The Front Office Executive is responsible for managing patient registration, appointments, billing, queries, and report dispatch while ensuring a seamless patient experience and efficient front office operations. The role acts as the first point of contact for patients, doctors, and visitors.

Key Responsibilities

- Manage front office operations, patient registration, appointments, and billing activities.

- Welcome patients and visitors, address enquiries, and provide prompt support for patient-related concerns.

- Coordinate with doctors, technicians, nurses, and other healthcare professionals to ensure smooth patient flow and service delivery.

- Handle incoming calls, emails, messages, and appointment requests professionally while maintaining confidentiality.

- Maintain accurate records of patient registrations, appointments, billing information, and report dispatch in the designated systems.

- Ensure timely collection of payments, documentation of corporate cases, and daily cash reconciliation.

- Assist patients with test appointments, doctor consultations, report collection, and emergency requirements.

- Ensure compliance with company policies,



operational SOPs, and patient data confidentiality standards.

- Maintain a professional, customer-centric environment at the reception and waiting area.

Desired Candidate Profile

- Graduate in any discipline.

- 2-4 years of experience in front office, patient relations, customer service, or healthcare operations.

- Solid understanding of healthcare processes, medical terminology, and patient handling practices.

- Good knowledge of billing, appointment management, and hospital/diagnostic centre operations.

- Proficient in MS Office and hospital/diagnostic management systems.

- Excellent communication, interpersonal, and customer service skills.

- Ability to multitask, resolve patient concerns, and work effectively under pressure with attention to detail.

Key Competencies

- Customer Service Excellence

- Communication & Interpersonal Skills

- Patient Relationship Management

- Attention to Detail

- Multitasking & Time Management

- Problem Solving

- Professionalism & Confidentiality

- Team Collaboration

📌 Front Office Executive (Agartala)
🏢 Suraksha Diagnostics
📍 Agartala