– Front Office Associate (FOA)

Merlis Hotels, Coimbatore – A Luxury 5-Star Hotel

Hiring Front Office Department

Position: Front Office Associate (FOA)

Department: Front Office

Location: Merlis Hotels, Coimbatore

Reports To: Front Office Manager / Assistant Front Office Manager

Job Summary The Front Office Associate is responsible for delivering warm, professional, and efficient guest services while ensuring a seamless guest experience throughout the guest journey, from arrival to departure.

Key Responsibilities

- Welcome guests warmly and ensure a smooth check-in and check-out process.
- Handle guest enquiries, requests, complaints, and feedback professionally.
- Manage room reservations, guest registration, and billing procedures.
- Coordinate with Housekeeping, F&B;, and other departments to ensure guest satisfaction.
- Maintain accurate guest records and update information in the hotel PMS.
- Handle telephone calls, emails, and guest correspondence efficiently.
- Promote hotel facilities, services, and available room categories.
- Ensure proper cashiering, billing,



and settlement procedures.
- Maintain professional grooming, personal hygiene, and service standards.
- Follow hotel policies, SOPs, and guest confidentiality guidelines.

Candidate Requirements
- Diploma or Degree in Hotel Management or an equivalent qualification.
- 1–3 years of experience in Front Office operations, preferably in a 4-star or 5-star hotel.
- Good communication and interpersonal skills.
- Knowledge of hotel PMS and reservation systems.
- Strong guest-handling and problem-solving abilities.
- Fluency in English; knowledge of Tamil is preferred.
- Pleasant personality with a customer-focused approach.

Key Competencies
- Guest Relations & Customer Service
- Communication Skills
- Problem-Solving
- Teamwork & Coordination
- Attention to Detail
- Professional Grooming

Pay: ₹18,000.00 - ₹24,000.00 per month

Benefits

- Versatile schedule
- Food provided
- Life insurance
- Provident Fund

Work Location: In person

📌 Front Office Associate (Coimbatore)
🏢 Merlis Hotels Coimbatore
📍 Coimbatore