Bestinn Leisure is hiring a Front Office Associate for our property in Nipani Karnataka

Front Office Associate

Company: Bestinn Leisures

Department: Front Office

Position: Front Office Associate

1. Job Summary

The Front Office Associate is responsible for creating a warm and welcoming experience for guests at Bestinn Leisures. The role involves handling guest check-ins and check-outs, reservations, enquiries, billing, guest requests, and coordinating with other hotel departments to ensure smooth day-to-day operations and excellent guest satisfaction.
1. Key Responsibilities

A. Guest Reception and Customer Service

- Welcome guests warmly and professionally upon arrival.
- Handle guest enquiries, requests, and complaints courteously.
- Ensure a smooth and efficient check-in and check-out experience.
- Provide guests with information about hotel facilities, services, and policies.
- Maintain professional communication and a positive attitude at all times.

B. Reservation Management

- Handle room reservations through phone calls, walk-ins, and online booking platforms.
- Verify booking details, room availability, guest information, and special requests.
- Update reservation records accurately.
- Coordinate with housekeeping to ensure room readiness.
- Handle booking modifications, cancellations, and extensions according to hotel policies.

C. Check-in and Check-out Operations

- Complete guest registration and documentation.
- Verify guest identification and maintain records as per applicable regulations.
- Explain hotel policies, facilities, check-out timings, and other relevant information.
- Prepare bills, collect payments, and process check-outs accurately.
- Ensure proper handover of guest information and pending matters.

D. Billing and Cash Handling





- Prepare accurate guest bills and invoices.
- Handle cash, card, UPI, and other approved payment methods.
- Maintain proper records of all financial transactions.
- Ensure daily cash reconciliation and shift closing reports.
- Report billing discrepancies to the supervisor or management.

E. Guest Coordination

- Coordinate with housekeeping for room cleaning and room status updates.
- Inform maintenance about guest complaints and room-related issues.
- Follow up on guest requests to ensure timely resolution.
- Communicate important guest requirements to the concerned departments.

F. Front Office Administration

- Maintain accurate guest records, reservation details, and registration forms.
- Handle telephone calls, emails, and guest messages.
- Maintain shift reports, occupancy details, and daily operational records.
- Ensure the reception area is clean, organized, and presentable.
- Maintain confidentiality of guest information.

1. Qualifications and Requirements

- Graduate or Diploma in Hotel Management / Hospitality preferred.
- Minimum 1–2 years of experience in hotel front office operations preferred.
- Freshers with good communication and customer service skills may also apply.
- Good verbal and written communication skills.
- Basic computer knowledge and familiarity with hotel management software.




- Knowledge of reservation systems and online travel agency platforms is an advantage.
- Basic understanding of billing, cash handling, and payment procedures.
- Ability to work in shifts, including weekends and holidays.

1. Key Performance Indicators (KPIs)

- Guest satisfaction and positive guest feedback.
- Accuracy of reservations and guest documentation.
- Efficient check-in and check-out procedures.
- Accuracy in billing and cash reconciliation.
- Timely handling of guest requests and complaints.
- Coordination with housekeeping and other departments.
- Professional appearance and punctuality.

1. Personal Attributes

- Pleasant personality and professional grooming.
- Excellent communication and interpersonal skills.
- Customer-oriented mindset.
- Honest, responsible, and punctual.
- Good problem-solving and multitasking abilities.
- Ability to remain calm and professional under pressure.
- Strong teamwork and coordination skills.

1. Expected Standards at Bestinn Leisures

Every Front Office Associate must:
- Treat every guest with courtesy, respect, and hospitality.
- Maintain a welcoming and professional reception workplace.
- Ensure no guest enquiry or complaint is ignored.
- Maintain accuracy in all bookings, billing, and documentation.
- Coordinate proactively with housekeeping and other departments.
- Represent the image, values, and service standards of Bestinn Leisures.

Our Expectation: The Front Office Associate is the face of Bestinn Leisures and plays a vital role in creating a positive first impression and ensuring every guest enjoys a smooth, comfortable, and memorable stay.

Pay: ₹15,000.00 - ₹17,000.00 per month

Benefits

- Flexible schedule

Work Location: In person

📌 Front Office Associate (Nipani)
🏢 Bestinn Leisure Hotels u0026 Resorts
📍 Nipani