Front Desk Executive

Company: WTF Gyms

Department:front desk

Location: [Gym branch / city]

Employment type: Full-time (rotational shifts)

Reports to: Gym Manager / Centre Head

About WTF Gyms

WTF Gyms is a fitness brand built on high energy, great equipment and a community that keeps members coming back. Our front desk is the first and last face every member sees, so we are looking for someone warm, sharp and sales-minded to set the tone for the whole gym.

Role Summary The Front Desk Executive manages the reception, welcomes members and visitors, handles enquiries and memberships, and makes sure every visit starts and ends on a positive note. You will work closely with trainers, the sales team and the manager to keep the gym running smoothly and members happy.

Key Responsibilities

- Greet members and guests warmly, check them in and handle access and attendance.
- Answer walk-in, phone, WhatsApp and email enquiries with accurate information on plans, pricing, timings and facilities.
- Conduct gym tours for prospective members and convert leads into memberships.
- Process new memberships, renewals, upgrades, freezes and transfers in the CRM/billing system.
- Collect payments (cash, card, UPI), issue receipts and reconcile the daily collection.
- Follow up on leads, renewals and expiring memberships through calls and messages.
- Book and manage trainer sessions, classes and free trials.
- Handle member queries and complaints politely, and escalate issues to the manager when needed.
- Keep the reception area, lobby and member lounge clean, organised and well presented.
- Coordinate with housekeeping, trainers and maintenance on equipment, cleanliness and safety concerns.
- Maintain accurate member records and daily reports on footfall, leads, sales and collections.
- Support promotions, events and member engagement activities.
- Follow gym policies,



safety procedures and emergency protocols.

Requirements

Qualifications

- 12th pass or graduate in any discipline (hospitality or business background is a plus).
- 0 to 2 years of experience in front desk, customer service, sales or the fitness and hospitality industry. Freshers with robust communication skills are welcome.

Skills

- Excellent spoken English and Hindi (regional language is a plus).
- Confident, friendly and presentable, with a customer-first attitude.
- Basic sales and negotiation skills; comfortable meeting targets.
- Working knowledge of MS Office/Google Workspace and willingness to learn CRM and billing software.
- Good multitasking, time management and cash-handling accuracy.
- Ability to stay calm and professional in busy or difficult situations.

Personal attributes

- Passion for fitness and wellness (preferred, not mandatory).
- Punctual, reliable and well groomed.
- Team player who takes ownership.
- Flexible to work early mornings, evenings, weekends and rotational shifts.

Key Performance Indicators
- Number of leads converted to memberships and renewals closed.
- Member satisfaction and feedback scores.
- Accuracy of billing, cash handling and daily reports.
- Response time to enquiries and follow-up completion rate.
- Cleanliness and presentation of the reception area.

What We Offer
- Competitive salary with performance-based incentives on sales.
- Free gym membership during employment.
- Training on sales, customer service and fitness fundamentals.
- Career growth into Sales Executive, Assistant Manager or Centre Manager roles.
- A high-energy, supportive work environment.

How to Apply Send your resume to [[email protected]] with the subject line "Front Desk Executive [Branch]", or walk in to [branch address] with your CV between [time] and [time].

WTF Gyms is an equal opportunity employer. We welcome applicants of all backgrounds.

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