Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With a global footprint across US, UK, India, Philippines, Mexico, Romania, Turkey, Trinidad & Tobago, South Africa, and Australia, they make it happen for their clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Firstsources inch-wide, mile-deep practitioners work collaboratively, leveraging UnBPO - their differentiated approach to reimagining traditional outsourcing - to deliver real-world, future-focused solutions that drive speed, scale, and smarter decision, turning transformation into tangible results for clients.

Designation : Fraud Associate

Job Location :Bangalore

Experience : Min 2yrs experience in Telecom Fraud Management

Role and Responsibilities

- Recognise and respond to cases generated by the Fraud Management System (FMS) for unusual or suspicious activity in relation to application and usage screening to prevent abuse and loss of revenue across multiple telecom products
- Ensure that requests for information from internal and external departments are dealt with in accordance with agreed service levels, highlighting risks and issues to a Supervisor where appropriate
- Analyse data, information and Intelligence to identify new trends and patterns pertaining to known or recent fraud threats within departmental guidelines
- Assist as necessary in the provision of fraud training and awareness to other business areas
- Keep abreast of changes in fraud trends,



new products and services; conduct reviews or update internal processes to stay current and understand any implications to fraud processes
- Work rotational shift patterns 7 days per week, including evenings and weekends, to ensure appropriate coverage to support current and new business needs across all products and services

Key Skills & Experience Include:

- Understanding or knowledge of telecom products and services alongside an awareness of current and possible future business trends, as well as their potential impact on the company
- A high level of personal integrity, confidentiality, and professionalism. You will conduct yourself in a collaborative, confident and professional manner when dealing with the business, industry and stakeholders, and when representing the business, whilst working with sensitive information
- The ability to work under pressure whilst ensuring accuracy and meeting tight deadlines, particularly with real-time decision-making requirements
- Proactive and self-motivated, proficient in standard Microsoft Office and experience in learning custom IT software, with a desire for continuous improvement
- Investigative ability, with strong attention to detail and a clear desire to understand root cause and explore opprotunities to improve process and detection within the fraud function.
- Experience and knowledge from the communications industry with awareness of fraud prevention strategies would be a desirable quality.

Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.

regards

Padmapriya Shekar

Email: [email protected]

📌 Fraud Associate (Bengaluru)
🏢 Firstsource
📍 Bengaluru