Position Title: Food & Beverage Service Manager

Department: Food & Beverage

Reports To: General Manager

Location: Alappuzha

Employment Type: Full time

Position Summary The Food & Beverage (F&B;) Service Manager leads, oversees, and elevates daily F&B; service operations across all resort dining outlets, room service, banquet facilities, and bar operations. This role is responsible for delivering an exceptional 5-star guest experience, driving revenue, maintaining high operational standards, and fostering a high-performance service team.

Key Responsibilities

1. Operational Excellence & Guest Experience

- Direct daily service across all F&B; outlets (all-day dining, specialty restaurants, room service, banquets, and bar/lounge operations).
- Maintain 5-star luxury service standards to ensure seamless, personalized guest experiences.
- Actively engage with resort guests, collect feedback, handle complex guest complaints with empathy and efficiency, and implement corrective measures.
- Coordinate closely with the Executive Chef and Culinary team to ensure menu accuracy, seamless kitchen-to-table timing, and high-quality presentation.

2. Bar & Beverage Management

- Oversee bar operations, ensuring compliance with local liquor laws, licensing, and safety regulations.
- Collaborate with the Bar Manager/Head Mixologist to develop innovative beverage programs, wine lists, craft cocktail menus, and seasonal promotions.
- Enforce strict beverage control measures, inventory management, pour cost monitoring, and shrinkage prevention.

3. Team Leadership & Talent Development

- Recruit, train, mentor, and evaluate F&B; service staff, Supervisors, and Bar staff.
- Design and execute continuous training programs covering luxury service etiquette, upselling techniques, beverage knowledge, menu ingredients, and food safety.




- Prepare efficient staff rotas based on resort occupancy, seasonal demand, and banquet schedules to optimize labor costs without sacrificing service quality.
- Foster a positive, collaborative, and inclusive work culture.

4. Financial Performance & Cost Control

- Manage operating budgets, revenue targets, labor costs, and operational expenses for all F&B; service points.
- Monitor daily sales, guest covers, average spend per head, and implement proactive upselling initiatives.
- Conduct regular inventory audits for glassware, chinaware, silverware, linens, bar stock, and service equipment.
- Minimize breakage, wastage, and operational inefficiencies.

5. Hygiene, Safety & Compliance

- Ensure strict adherence to food safety, hygiene (HACCP/ISO standards), and local health department regulations across all service areas and bars.
- Maintain clean, organized, and aesthetically pleasing dining and bar environments.
- Ensure all fire, health, and safety protocols are strictly followed by the F&B; team.

Qualifications & Requirements

Education: Bachelor’s Degree or Diploma in Hospitality Management, Hotel Administration, or a related field.

Experience:

- Minimum 3–5 years of progressive management experience in F&B; operations within a 5-star luxury hotel, high-end resort, or luxury cruise line.
- Proven experience managing beverage programs and bar operations.

Technical Skills:

- Proficiency in Point of Sale (POS) systems inventory software, and MS Office.
- Strong knowledge of food pairings, fine dining service protocols, spirits, cocktail craft, and wine (WSET certification is a strong asset).

Soft Skills:

- Exceptional leadership, interpersonal, and communication skills.
- Strong problem-solving abilities under high-pressure, fast-paced luxury resort environments.
- Cultural awareness and ability to handle international high-net-worth guests.

📌 Food and Beverage Manager (Alappuzha)
🏢 CGH Earth
📍 Alappuzha