– Floor Coordinator

Organization: Healing Hands Clinic

Department: Hospital Operations / IPD

Designation: Floor Coordinator

Location: Healing Hands Clinic, Pune

Job Summary

We are looking for a responsible, patient-oriented and well-organized Floor Coordinator to manage day-to-day IPD (In-Patient Department) operations. The candidate will be responsible for handling patient admission and discharge procedures, coordinating with patients and their relatives, and ensuring smooth communication between various departments for efficient patient care.

Key Responsibilities

- Patient Admission
- Handle the complete IPD admission process, including documentation and registration.
- Explain admission formalities, room allocation and hospital procedures to patients and their relatives.
- Coordinate with the reception and concerned departments to ensure smooth admissions.
- Patient Discharge
- Manage and coordinate the complete patient discharge process.
- Coordinate with doctors, nursing staff, billing and pharmacy departments to ensure timely discharge.
- Ensure discharge summaries, bills and other necessary documents are completed.
- Guide patients and their relatives regarding discharge formalities.
- IPD Patient Coordination
- Act as the primary coordination point for IPD patients and their attendants.
- Regularly interact with patients to understand their concerns and requirements.
- Coordinate with doctors, nurses, housekeeping, billing and other departments to resolve patient-related issues.
- Ensure timely communication regarding patient requirements and concerns.
- Floor Management
- Monitor room occupancy, vacant rooms and bed availability.




- Coordinate room readiness with the housekeeping department.
- Ensure smooth patient shifting and room allocation.
- Maintain proper coordination with the nursing team for day-to-day floor activities.
- Patient Satisfaction
- Maintain skilled and courteous communication with patients and their relatives.
- Address patient queries and escalate complaints to the concerned authority.
- Ensure a comfortable and hassle-free experience for IPD patients throughout their stay.

Required Qualifications
- Graduate in any discipline.
- Hospital Management / Healthcare Administration qualification will be an added advantage.

Required Skills
- Excellent communication and interpersonal skills.
- Good coordination and multitasking abilities.
- Patient-handling and problem-solving skills.
- Basic computer knowledge and documentation skills.
- Ability to work in a hospital environment and handle responsibilities efficiently.
- Presentable, polite and patient-friendly attitude.

Experience
- 1–3 years of experience in hospital operations, IPD coordination, patient coordination or a similar role preferred.
- Freshers with good communication and coordination skills may also be considered.

Key Performance Expectations
- Smooth and timely completion of admission and discharge procedures.
- Effective coordination between IPD patients and hospital departments.
- Proper room occupancy and vacancy management.
- Timely resolution of patient concerns.
- High standards of patient satisfaction and service quality.

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits

- Provident Fund

Work Location: In person

📌 Floor Co-ordinator (Pune)
🏢 Healing Hands Clinic
📍 Pune