Role Description

Job Title: Finacle Application Support Engineer –

- L2 Support

Experience: 3+ Years

Location: Bangalore / India

Employment Type: Full-Time

Job Summary

We are seeking an experienced Finacle Application Support Engineer (L2 Support) to provide production support for Finacle Core Banking applications. The ideal candidate will have strong expertise in incident management, production support, release management, disaster recovery (DR) activities, and banking operations.

The role requires close coordination with business users, IT teams, vendors, and product support teams to ensure uninterrupted banking services and adherence to defined SLAs.

Key Responsibilities

Application Support &

- Incident Management

- Provide L2 support for Finacle Core Banking applications and related banking services.
- Analyze, troubleshoot, and resolve complex production incidents escalated by L1 support teams.
- Perform Root Cause Analysis (RCA) and recommend permanent fixes for recurring issues.
- Coordinate with Finacle/Infosys product support teams for product-level defects and enhancements.
- Ensure SLA compliance through timely incident resolution and effective communication.

Production Operations Support
- Monitor and support daily banking operations, including EOD (End of Day) and BOD (Beginning of Day) activities.
- Ensure successful execution of month-end, quarter-end, and year-end processing activities.
- Monitor application performance and proactively address issues impacting system availability.
- Support batch jobs, interfaces, and report-generation processes.

Patch &




- Release Management

- Manage end-to-end deployment of patches and releases across Test, UAT, Production, and DR environments.
- Perform impact assessments, validation testing, and implementation activities.
- Ensure minimal downtime during production releases and upgrades.
- Prepare detailed deployment and rollback plans.

Disaster Recovery &
- Business Continuity

- Participate in DR drills, failover testing, and business continuity exercises.
- Monitor replication between primary and DR environments.
- Troubleshoot and resolve Finacle-related issues during DR activities.

System &
- Database Support

- Support Unix/Linux servers hosting Finacle applications.
- Perform health checks, log analysis, backup verification, and basic database administration activities.
- Coordinate infrastructure upgrades and perform post-upgrade validations.
- Monitor application, middleware, and database performance.

New Product &
- Change Support

- Support configuration and parameterization of recent banking products and services.
- Assist development teams with customization deployment and implementation activities.
- Provide post-implementation support and stabilization.

Stakeholder &




- Vendor Management

- Act as a liaison between business users, IT teams, vendors, and product support organizations.
- Facilitate issue resolution, change requests, and enhancement discussions.
- Prepare operational reports, incident documentation, and audit evidence.
- Recommend process improvement initiatives to enhance service delivery.

Required Skills

- Experience in Finacle Core Banking Application Support.
- Strong understanding of Core Banking Operations, EOD/BOD processes, and banking workflows.
- Knowledge of Incident Management, Problem Management, and Change Management processes.
- Experience with Unix/Linux commands and scripting.
- Basic knowledge of Oracle/SQL databases and database troubleshooting.
- Experience in patch deployment, release management, and DR activities.
- Understanding of production support tools, monitoring systems, and service management platforms.
- Strong analytical, troubleshooting, and communication skills.

Preferred Skills

- Finacle certification is an added advantage.
- Experience working in ITIL-based support environments.
- Exposure to banking domains such as CASA, Loans, Deposits, Payments, and Trade Finance.
- Knowledge of middleware and application server environments.

Educational Qualification Bachelor's Degree in Computer Science, Information Technology, Engineering, or a related field.

Skills

Banking Solutions, Issue Analysis, Finacle, Incident Management, Change Management, High Availability and Disaster Recovery

📌 FinacleSupport--Associate III - Production Support (Bengaluru)
🏢 UST
📍 Bengaluru