Executive - Operations:

Job Title: Executive Gateway Operations (Middle Mile)

Department: Middle Mile Operations / Gateway Operations

Location: [Goregaon]

Reporting To: Assistant Manager / Manager Gateway Operations

Job Overview The Executive Gateway Operations is responsible for overseeing and optimizing daily mid-mile logistics activities at the gateway/hub facility. This role involves managing linehaul movements, inward and outward material handling, load planning, vehicle turn-around times (TAT), and ensuring seamless synchronization between incoming shipments and outbound dispatches across the DTDC logistics network.

Key Responsibilities 1. Gateway & Hub Operations

- Monitor and execute daily inbound and outbound shipment processing at the gateway hub.
- Oversee loading, unloading, sorting, bagging, and scanning processes to ensure error-free connectivity.
- Maintain strict adherence to operational schedules, Service Level Agreements (SLAs), and cutoff times.
- Ensure proper space management, layout optimization, and material handling efficiency within the hub.

2. Middle Mile & Linehaul Management

- Coordinate linehaul arrivals and departures across air, rail, and surface modes.
- Optimize vehicle capacity utilization (Cube Utility) and load planning for outbound vehicles.
- Track vehicle movement, manage Linehaul Vehicle Arrival/Departure Timings (Dwell Time & TAT), and address transit delays.
- Coordinate with fleet operations and third-party vendors for timely vehicle placement.

3. Inventory & Discrepancy Management

- Audit and reconcile incoming and outgoing manifests (Waybills/Airway Bills).
- Track and resolve operational exceptions such as Misroutes, Excess, Shortage, and Damaged (DEX/MIS) shipments.




- Ensure 100% scanning compliance at every touchpoint within the gateway using handheld scanners / Warehouse Management System & #40;WMS & #41;.

4. Safety, Compliance & Quality

- Enforce security protocols, standard operating procedures (SOPs), and safety standards on the gateway floor.
- Conduct regular audits to prevent pilferage, loss, or damage to cargo.
- Maintain clean, organized, and protected work areas inside the facility.

5. Reporting & Team Management

- Prepare and maintain daily operational performance reports (DSR), SLA performance trackers, and linehaul reports.
- Supervise, assign tasks, and manage shift schedules for floor supervisors, loaders, and sorting staff.
- Coordinate cross-functionally with First Mile (Pickups), Last Mile (Delivery hubs), and Network Control Centers (NCC).

Key Performance Indicators (KPIs)

- Operational SLA / TAT: On-time processing and departure of linehauls.
- Scan Compliance: 100% accuracy in inbound, sorting, and outbound scanning.
- Vehicle Utilization: Maximum volumetric loading efficiency per vehicle.
- Discrepancy Control: Zero or minimal loss/damage and zero unaccounted shipments.

Qualifications & Requirements

- Education: Graduate degree in any discipline (B.Com, B.Sc, BBA, B.Tech) or Diploma/Degree in Logistics & Supply Chain Management.
- Experience: 1 to 4 years of hands-on experience in Gateway / Hub / Middle Mile operations within Express Logistics, Courier, E-commerce, or 3PL sectors.

- Technical Skills:
- Proficiency in ERP, WMS, and TMS systems.
- Strong Excel skills (Pivot tables, VLOOKUPs, daily dashboards).
- Familiarity with barcode scanning technology and automated sorting systems.

- Soft Skills: Problem-solving ability, strong communication, ability to work under high-volume pressure, and team management capabilities.
- Work Conditions: Willingness to work in rotational shifts (including night shifts).

📌 Executive - Operations (Mumbai)
🏢 Dtdc Express
📍 Mumbai