1. The ESOC Advisor shall provide exceptional service through advanced specialized knowledge and advice on both technical and non-technical queries (voice and non-voice) in the following areas: Wireline service solutions, Billing, Network and Device, Acquisition / Provisioning, and Sales and Marketing.
2. They will also perform retention and marketing activities to enhance Jio's share of customer wallet.
Education Requirement
- CCNA/BTech
Experience Requirement
- 1 - 3 years
Skills & Competencies
1. Valuable Communications and Interpersonal Skills
2. Analytical abilities
3. Customer experience / Customer service
4. Telecom and Technical Product Understanding
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